Jira emails suppressed?

[Eric Nordebäck]

Hi,

We have team members who are not receiving Jira emails despite having email notifications on. For some of them, their email accounts were deactivated for 1-3 months (organizational reasons) before returning, leading me to suspect that their emails ended up on suppression lists. 

Can we remove them from the suppression lists please? Let me know how you would like me to share the affected emails in question.

Regards,

Eric

[John Funk · Accepted solution]

Hi Eric - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian for them to check the suppression list. 

https://support.atlassian.com/contact/#/

[Eric Nordebäck]

Thank you. Googling on this topic always landed me on the Community pages for some reason. I will open a support ticket.

[John Funk]

Let the Community be your Google  haha.