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Jira Redmine Importer Plugin error

Nadia Irish
Nadia Irish October 29, 2012

Hello,

I keep getting the following error when trying to use the redmine importer plugin:

Cannot login to Redmine site: Authorization error. Please check if you provided a valid API access key or Login and Password and REST API service is enabled on the server.

I have turned on rest API on redmine, the credentials work, can anyone tell me what i'm doing wrong, or at least where I can find errors?

Thanks,

Nadia

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14 answers

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ajakubowski
ajakubowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 4, 2012

Please update JIRA Redmine importer plugin to version 1.0.2

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David Clarisse
David Clarisse
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November 4, 2012

Nice, works for me! Tnx!

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Nadia Irish
Nadia Irish November 4, 2012

Thanks a bunch, it works!

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1 vote
David Clarisse
David Clarisse
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November 1, 2012

Same error here. It looks like Jira doesn't use the credentials to login into Redmine. I one see HTTP 401 requests in the http log.

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0 votes
Justin Freeman
Justin Freeman February 11, 2017

For anyone stuck on the first step: JIRA unable to authenticate with Redmine. The solution is likely this one below.

From How to configure Apache2+fcid for Basic Auth / REST API
http://www.redmine.org/boards/2/topics/16770?r=24559

Solution add this to the Redmine, .htaccess to enable authentication credentials to be passed to the FCGI script.

RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.*)$ dispatch.fcgi [E=X-HTTP_AUTHORIZATION:%{HTTP:Authorization},QSA,L]
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0 votes
Martin Burger2
Martin Burger January 7, 2013

This could be caused by this Redmine issue: http://www.redmine.org/issues/8589

See http://www.redmine.org/boards/2/topics/16770?r=24559 for a possible workaround. At least it helped for me.

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0 votes
Martin Burger2
Martin Burger January 7, 2013

This could be caused by this Redmine issue: http://www.redmine.org/issues/8589

See http://www.redmine.org/boards/2/topics/16770?r=24559 for a possible workaround.

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0 votes
ajakubowski
ajakubowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2012

I'm not sure but I think you can upgrade to any version released before end of your maintenance period.

Unfortunately between JIRA 5.0 and 5.0.2 there was Google guava dependencies changed that makes our plugin incompatible with 5.0, I'm sorry for that.

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0 votes
ShavkatK
ShavkatK November 6, 2012

I am using 5.0.2 (although, 2 JSON module of it are disabled), screen attached

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ajakubowski
ajakubowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2012

Which version of JIRA are you using?

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ShavkatK
ShavkatK November 6, 2012

Jira v5.0#713

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ShavkatK
ShavkatK November 6, 2012

Can we update to 5.0.2 if our maintenance period expired?

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ajakubowski
ajakubowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2012

We have some compatibility issues with JIM. It will work only with jira 5.0.2+

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0 votes
ShavkatK
ShavkatK November 6, 2012

Thanks, upgraded to 1.0.3, but there is a new error now:

2012-11-07 09:37:42,413 INFO - Import started by rustam using com.atlassian.jira.plugins.importer.redmine.RedmineDataBean
2012-11-07 09:37:42,413 INFO - ------------------------------
2012-11-07 09:37:42,413 INFO - Importing: Users
2012-11-07 09:37:42,413 INFO - ------------------------------
2012-11-07 09:37:42,413 INFO - Only new items will be imported
2012-11-07 09:38:14,596 WARN - 23 users associated with import. 9 will be imported as active due to license limits. Check log for details.
2012-11-07 09:38:14,601 INFO - ------------------------------
2012-11-07 09:38:14,601 INFO - Finished Importing : Users
2012-11-07 09:38:14,601 INFO - ------------------------------
2012-11-07 09:38:14,601 INFO - 0 users successfully created.
2012-11-07 09:38:14,601 INFO - Retrieving projects...
2012-11-07 09:38:14,601 INFO - Project ExternalProject[jiraId=<null>,id=1,externalName=????2,name=KK Lite,key=LITE,url=,lead=<null>,description=????????? ????? ??? ?????????? ????? ???? v.2.,projectCategoryName=<null>,avatarUrl=<null>,assigneeType=<null>,versions=<null>,components=<null>,issues=<null>,workflowSchemeName=<null>] already exists. Not imported
2012-11-07 09:38:14,601 INFO - ------------------------------
2012-11-07 09:38:14,601 INFO - Importing: Versions
2012-11-07 09:38:14,601 INFO - ------------------------------
2012-11-07 09:38:14,601 INFO - Only new items will be imported
2012-11-07 09:38:14,690 INFO - ------------------------------
2012-11-07 09:38:14,690 INFO - Finished Importing : Versions
2012-11-07 09:38:14,690 INFO - ------------------------------
2012-11-07 09:38:14,690 INFO - ------------------------------
2012-11-07 09:38:14,690 INFO - Importing: Components
2012-11-07 09:38:14,690 INFO - ------------------------------
2012-11-07 09:38:14,690 INFO - Only new items will be imported
2012-11-07 09:38:14,690 INFO - ------------------------------
2012-11-07 09:38:14,690 INFO - Finished Importing : Components
2012-11-07 09:38:14,690 INFO - ------------------------------
2012-11-07 09:38:14,690 INFO - Retrieving custom fields...
2012-11-07 09:38:14,690 INFO - ------------------------------
2012-11-07 09:38:14,690 INFO - Importing: Issues
2012-11-07 09:38:14,690 INFO - ------------------------------
2012-11-07 09:38:14,690 INFO - Only new items will be imported
2012-11-07 09:38:14,965 INFO - Importing issue: ExternalIssue{externalId=453, summary=???????? ????? ???????, issueType=1}
2012-11-07 09:38:14,965 INFO - ------------------------------
2012-11-07 09:38:14,965 INFO - Finished Importing : Issues
2012-11-07 09:38:14,965 INFO - ------------------------------
2012-11-07 09:38:14,965 ERROR - Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable state
java.lang.NoSuchMethodError: com.google.common.collect.ImmutableSet.copyOf(Ljava/util/Collection;)Lcom/google/common/collect/ImmutableSet;
	at com.atlassian.jira.plugins.importer.external.beans.ExternalIssue.getLabels(ExternalIssue.java:121)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:525)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:845)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:762)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:354)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:616)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at $Proxy2497.doImport(Unknown Source)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:359)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61)
	at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249)
	at java.lang.Thread.run(Thread.java:679)
2012-11-07 09:38:14,967 INFO - No issues need to be reindexed.
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ajakubowski
ajakubowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2012

I think that you are using JIM (JIRA Importers Plugin) in version 5.0

Please upgrade JIM to version 5.0.2

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0 votes
ajakubowski
ajakubowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2012

If you get the NullPointerException as above please upgrade your Redmine Importer Plugin to version 1.0.3

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0 votes
julian bankston
julian bankston
Contributor
November 5, 2012

I get the same error as well.

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0 votes
ShavkatK
ShavkatK November 5, 2012

Thank you, but it didn't solve the issue completely. The importer goes through all the steps, but no issues created. Please note, that the users in both Redmine & Jira overlap. Here is the importer log:

2012-11-06 09:07:01,641 INFO - Import started by rustam using com.atlassian.jira.plugins.importer.redmine.RedmineDataBean
2012-11-06 09:07:01,641 INFO - ------------------------------
2012-11-06 09:07:01,641 INFO - Importing: Users
2012-11-06 09:07:01,641 INFO - ------------------------------
2012-11-06 09:07:01,641 INFO - Only new items will be imported
2012-11-06 09:07:33,888 WARN - 23 users associated with import. 9 will be imported as active due to license limits. Check log for details.
2012-11-06 09:07:33,892 INFO - ------------------------------
2012-11-06 09:07:33,892 INFO - Finished Importing : Users
2012-11-06 09:07:33,892 INFO - ------------------------------
2012-11-06 09:07:33,892 INFO - 0 users successfully created.
2012-11-06 09:07:33,893 INFO - Retrieving projects...
2012-11-06 09:07:33,893 INFO - Project ExternalProject[jiraId=<null>,id=1,externalName=????2,name=KK Lite,key=LITE,url=,lead=<null>,description=????????? ????? ??? ?????????? ????? ???? v.2.,projectCategoryName=<null>,avatarUrl=<null>,assigneeType=<null>,versions=<null>,components=<null>,issues=<null>,workflowSchemeName=<null>] already exists. Not imported
2012-11-06 09:07:33,893 INFO - ------------------------------
2012-11-06 09:07:33,893 INFO - Importing: Versions
2012-11-06 09:07:33,893 INFO - ------------------------------
2012-11-06 09:07:33,893 INFO - Only new items will be imported
2012-11-06 09:07:33,977 INFO - ------------------------------
2012-11-06 09:07:33,977 INFO - Finished Importing : Versions
2012-11-06 09:07:33,977 INFO - ------------------------------
2012-11-06 09:07:33,977 INFO - ------------------------------
2012-11-06 09:07:33,977 INFO - Importing: Components
2012-11-06 09:07:33,977 INFO - ------------------------------
2012-11-06 09:07:33,977 INFO - Only new items will be imported
2012-11-06 09:07:33,977 INFO - ------------------------------
2012-11-06 09:07:33,977 INFO - Finished Importing : Components
2012-11-06 09:07:33,977 INFO - ------------------------------
2012-11-06 09:07:33,977 INFO - Retrieving custom fields...
2012-11-06 09:07:33,977 INFO - ------------------------------
2012-11-06 09:07:33,977 INFO - Importing: Issues
2012-11-06 09:07:33,977 INFO - ------------------------------
2012-11-06 09:07:33,977 INFO - Only new items will be imported
2012-11-06 09:07:34,307 INFO - ------------------------------
2012-11-06 09:07:34,307 INFO - Finished Importing : Issues
2012-11-06 09:07:34,308 INFO - ------------------------------
2012-11-06 09:07:34,308 ERROR - Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable state
java.lang.NullPointerException
	at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:187)
	at com.google.common.collect.Lists$TransformingSequentialList.<init>(Lists.java:355)
	at com.google.common.collect.Lists.transform(Lists.java:338)
	at com.atlassian.jira.plugins.importer.redmine.transformer.IssueTransformer.apply(IssueTransformer.java:64)
	at com.atlassian.jira.plugins.importer.redmine.transformer.IssueTransformer.apply(IssueTransformer.java:28)
	at com.google.common.collect.Iterators$8.next(Iterators.java:730)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:750)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:354)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:616)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at $Proxy2486.doImport(Unknown Source)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:359)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61)
	at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249)
	at java.lang.Thread.run(Thread.java:679)
2012-11-06 09:07:34,310 INFO - No issues need to be reindexed.
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Nadia Irish
Nadia Irish November 5, 2012

I had to upgrade our Redmine version to 1.4 and then it worked; I believe if you have an older version of redmine it might not work (less than 1.3). Perhaps you need an upgrade?

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julian bankston
julian bankston
Contributor
November 5, 2012

thanks but we are on the latest version of redmine. I have successfully migrated from Jira to Redmine using a sql script I modified. https://github.com/jbankston/redmine2jira It works but its dirty. I was hoping the Jira solution would transfer all of our data, attachments and comments all in one step.

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ShavkatK
ShavkatK November 6, 2012

I am using Redmine 2.0.3

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0 votes
ajakubowski
ajakubowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 5, 2012

If you are using certificate that is not trusted (eg. self signed ) you must import it to java certs using keytool.

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0 votes
Boris Stevanovi
Boris Stevanovic November 5, 2012

I'm getting this error:

Cannot login to Redmine site: javax/security/auth/x500/X500Principal

Maybe SSL cert is the problem on Redimine site?

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0 votes
ShavkatK
ShavkatK October 30, 2012

Hi, I have the same issue as above.

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