Jira Password reset

[Alex Phipps]

Hi all, How do i reset someone's password for JIRA? do i need any special privileges on JIRA to complete this action?

[Syave Srikanth]

Hi @Alex Koxaras _Relational_ 

I do have a similar query.

A agent in JSM has forgot his password, shall I send do the same thing by prompting him to reset password.

Waiting for you reply'

Thanks

S.Srikanth

[Alex Koxaras _Relational_]

Hi @Syave Srikanth and welcome to the community,

Yes, try that!

[Syave Srikanth]

Thanks @Alex Koxaras _Relational_ for your quick response, much apprecited.

[Alex Koxaras _Relational_]

Hi @Alex Phipps

A few more details would help us in order to help you back :) (are you running on cloud or on premise? do you use an external active directory, or do you have locally your users?)

For starter:

• You have to be a site admin
• Click the cog wheel
• Click User management > Users
• Locate the user you are searching for and click him
• Click on the ellipsis menu
• Click Prompt reset password

However, if you are having your users locally, you can always navigate to your instance and start the procedure manually for your user, if you know his email address. Does that make sense?

Let me know if any of the above helps you!

Alex