Hi @Alex Phipps
A few more details would help us in order to help you back :) (are you running on cloud or on premise? do you use an external active directory, or do you have locally your users?)
However, if you are having your users locally, you can always navigate to your instance and start the procedure manually for your user, if you know his email address. Does that make sense?
Let me know if any of the above helps you!
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