Jira License was denied

[Wasa Choksuwattanasakul]

I've just bought a Jira software license today to install on my server.

After I provided the license, it returns me with this error (in the screenshot below)

 

I believe that this should be the problem from Buddhist calendar (https://jira.atlassian.com/browse/JRASERVER-21387) but I've already changed my server locale to English (United States) and actuall I used to raise an issue to Jira (#GHS-89670) last November. The issue got fixed during screen cast but do not remember how to do so.

[Wasa Choksuwattanasakul · Accepted solution]

After working with a support from Atlassian. Finally we found a workaround by adding these into Java Options in Atlassian JIRA Properties

-Duser.language=en
-Duser.region=US

which opens by using command line tomcat8w.exe following the instruction https://confluence.atlassian.com/adminjiraserver073/setting-properties-and-options-on-startup-861253969.html

[Shannon S]

Thank you for confirming your resolution!

Regards,

Shannon

[Sunday Oni]

I am having similar issue

[Wasa Choksuwattanasakul]

It depends on your server and how you run Jira. You can see how to find the properties in detail by this link

https://confluence.atlassian.com/adminjiraserver073/setting-properties-and-options-on-startup-861253969.html?_ga=2.105393347.1100970314.1524498406-375820445.1515689185

[Shannon S]

Hi Wasa,

I'm creating a ticket with our Advocates team for this issue so we can have a look at your account details and find out what's going on.

You should have already received an email at this point.

Please feel free to share the resolution on this post in case other users have the same issue.

Regards,

Shannon