Jira Help Desk Plugin "Create Issue"

When a user click on "create issue" the issue dosen't get created..even when I'm the admin of the system.

3 answers

0 vote

We'll need more detail.  Where are you using "create issue" from?  What does it actually do? e.g. nothing at all (the button flashes but nothing happens), or it pops up a form with fields that you fill in and nothing gets created when you click "ok" at the bottom of it?  Or do you get the popup and an error?  etc.  In other words, could you explain, in detail, what you are doing and what fails.?

When I click on the "add" button after filling all the details in the field it does nothing.

0 vote

As your screenshot stands, you should get a message about filling in the summary.  What happens if you complete all the mandatory fields (there may be more lower donwn)

If that still does absolutely nothing, then can you check what functions there are on the "create" transition?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot