Jira Calendar not displaying on side ribbon

[Craig Hynek]

I am trying to learn how to use the Jira Calendar with our change records to schedule and I do not see that we have it on the side ribbon. How do we properly enable this so I can move forward. 

[Trudy Claspill]

Hello @Craig Hynek 

Welcome to the Atlassian community.

What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu.

You may need to enable the feature for the specific project. That would be done through Project Settings / Features. I then see an option for Views that will enable a Board and Calendar in Jira Service Management projects. In Software projects, rather than Views there is a Calendar feature directly listed in the Features page.

[Craig Hynek]

So I am able to see it now. I was able to enable it through views which was different than various trainings/videos. 

We the issue we are running into is that the drop downs do not have all the options for us to select. For example we can select Request Type and the data to chose from does not have all our change types in there that we utilize or out Jira Tickets and therefore can not add that work to the calendar

[Trudy Claspill]

Hello @Craig Hynek 

What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu.

[Craig Hynek]

it is a service management project 

[Trudy Claspill]

How many Request Types do you have?

Have you tried typing in the name of the missing Request Type to filter the list shown?

[Craig Hynek]

yes, I have typed the name into the filter list however it does not show up and I have also gone through them one bye one. It appears it is not pulling from our project. 

[Trudy Claspill]

Can you provide a screen image of what you are seeing?

In my Company Managed Service Management project I have 8 Request Types. I see all 8 plus the "Empty" option in the Request Type filter in the Calendar view.

In the Board view the filter is limited to only the Request Types for which there are cards visible on the board.

How many Request Types do you have in your project?

[Craig Hynek]

So that is our problem, When I select the search for request type is gives me 43 options which is a lot more than what we use. In particular I want to sear off of change requests and it is not an option and should be. I am not sure where these request types are being pulled from or if I can change where it is being pulled from 

[Trudy Claspill]

Hm, this is puzzling.

For the project that you are view in the above image, is the project key "KD"?

Have you reviewed the Request Types available in the project you are viewing and confirmed that there are not actually 43 Request Types in that project? That would be under Project Settings > Request management > Request Types.

My experience so far has been that list pulls only the request types from the project you are currently viewing.

[Craig Hynek]

I believe I see what is going on.  I checked the information you provided, and it does match up to what is in the drop down. Instead of request type, we need to figure out how to filter off of Issue type. So, I will work on trying to get that filter to work. I have added to the search however it is not pulling the data into the calendar. 

[Trudy Claspill]

Only issues that have the Due date field set will be pulled into the calendar. Do you have any issues of that type in the project that have Due date set?

[Craig Hynek]

We do not use that field on change tickets. 

[Trudy Claspill]

In order for issues to display on the calendar, there must be some date related information. 

What date fields do you hope to use to display issues on the calendar?

As per the documentation for the field the due date and optionally the start date fields are the fields to use to place issues on the calendar.

https://support.atlassian.com/jira-service-management-cloud/docs/use-the-calendar-to-view-your-issues/

[Craig Hynek]

Scheduled date and or Starts Date Time

[Trudy Claspill]

Ah, I found that you can choose the date fields you want to use:

https://support.atlassian.com/jira-service-management-cloud/docs/show-issues-in-the-calendar/