Hi everyone....I've set up a Request Management automation rule incorporating the Send Email function and it's working as designed but I can't see the email attached to the request. Does anyone know if saving a copy of the email to the request via automation rules is standard functionality, configurable through automation or just does not exist.
Thanks.
As far as I know, there is no standard function for this - and no standard way to do what you describe.
Workaround idea; change your automation to copy the email text to an issue comment.
Your question is for Jira, but I would note that even Jira Service Management does not provide a log of outgoing email (even for Jira administrators):
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