Jira Automation- Not able to send slack notification to private channels

[Amit Jash]

Hello,

I am working on Jira automation to send Slack notifications to the private channel when certain criteria is met for a Jira ticket. But I am getting the below error:

Unable to send the Slack message

Error from Slack [404]: channel_not_found

I have also added Jira user in that private channel, but still no luck. The name of the private channel is BE-TEAM and I tried everything in the channel name field in Jira automation as #BE-TEAM, @BE-TEAM, #<channel id>, @<channel id> but still getting the same error. However, I am able to receive notifications in the public channel, but no luck with the private channel.

Any help would be appreciated.

[Tomislav Tobijas _Koios_]

Hi @Amit Jash ,

Are you using a native Slack <> Jira integration or something else? Can you share some additional information such as screenshots of the configuration?

I believe Teams do have this limitation (where you cannot connect private channels via this type of integration), but I know we've used this integration in Slack private channels > meaning, it was definitely possible.

Cheers,
Tobi

[Amit Jash]

HI @Tomislav Tobijas _Koios_ ,

Yes I believe we are using native Slack <> Jira integration. 

Screenshot of automation:

Error:

be-team channel: