JIRA won't send emails or recieve them.

Having an issue; it may have coincided with JIRA 5's install, but I'm not sure.

Outbound emails require flushing the cache manually, it doesn't send on it's own.

Incoming email comments seem to be failing.

catalina.out shows

2012-04-30 19:22:17,665 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@7fc5dff8 issue=com.atlassian.jira.issue.IssueImpl@61ecc629 id=11224,summary=Logging significant SQL Query times in API,key=SRV-56,created=2012-04-21 14:45:33.26,updated=2012-04-30 19:20:27.391,assignee=com.atlassian.crowd.embedded.ofbiz.OfBizUser@3693cd,reporter=com.atlassian.crowd.embedded.ofbiz.OfBizUser@cb9e3397 ,remoteUser=com.atlassian.crowd.embedded.ofbiz.OfBizUser@cb9e3397,notificationType=Current_Assignee,eventTypeId=6,templateId=6 ERROR ServiceRunner Mail Queue Service atlassian.renderer.v2.V2Renderer Unable to render content due to system error: No local entity with key

'SRV' and type 'class com.atlassian.applinks.application.jira.JiraProjectEntityTypeImpl' exists

java.lang.IllegalArgumentException: No local entity with key 'SRV' and type 'class com.atlassian.applinks.application.jira.JiraProjectEntityTypeImpl' exists

at com.atlassian.applinks.core.DefaultEntityLinkService.getStoredEntityLinks(DefaultEntityLinkService.java:376)

at com.atlassian.applinks.core.DefaultEntityLinkService.getEntityLinksForKey(DefaultEntityLinkService.java:541) at com.atlassian.applinks.core.DefaultEntityLinkService.getEntityLinksForKey(DefaultEntityLinkService.java:531) at com.atlassian.applinks.core.DefaultEntityLinkService.getEntityLinks(DefaultEntityLinkService.java:556) at sun.reflect.GeneratedMethodAccessor227.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)

at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)

at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)

at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)

at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

I also see

2012-04-30 19:30:28,577 http-8443-3 WARN jesse 1170x709x1 6fssel 70.59.124.196 /secure/IssueNavigator.jspa velocity org.apache.velocity.runtime.exception.ReferenceException: reference : template = getEncodedBodyFromContent line 1,column 34 : $issue is not a valid reference.

at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:277)

at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230)

at org.apache.velocity.app.VelocityEngine.evaluate(VelocityEngine.java:300)

at org.apache.velocity.app.VelocityEngine.evaluate(VelocityEngine.java:202)

at com.atlassian.velocity.DefaultVelocityManager.getEncodedBodyForContent(DefaultVelocityManager.java:143)

at com.atlassian.jira.plugin.webfragment.JiraWebFragmentHelper.getHtml(JiraWebFragmentHelper.java:116)

at com.atlassian.jira.plugin.webfragment.JiraWebFragmentHelper.renderVelocityFragment(JiraWebFragmentHelper.java:107)

at com.atlassian.plugin.web.model.DefaultWebLink.getRenderedUrl(DefaultWebLink.java:35)

at com.atlassian.jira.plugin.webfragment.model.JiraWebLink.getRenderedUrl(JiraWebLink.java:34)

at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.convertWebItemToSimpleLink(DefaultSimpleLinkManager.java:257)

at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinks(DefaultSimpleLinkManager.java:177)

at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSectionIgnoreConditions(DefaultSimpleLinkManager.java:130)

at com.atlassian.jira.web.action.issue.IssueNavigator.getIssueOperations(IssueNavigator.java:2072)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

2012-04-30 19:32:08,508 StreamsCompletionService::thread-13 WARN anonymous 1172x715x1 - 76.28.40.19 /plugins/servlet/streams atlassian.streams.internal.AppLinksActivityProvider Error fetching from /plugins/servlet/streams?local=true&use-accept-lang=true&maxResults=50

com.atlassian.sal.api.net.ResponseException: Response is not an atom feed

at com.atlassian.streams.internal.AppLinksActivityProvider$FeedResponseHandler.readStream(AppLinksActivityProvider.java:551)

at com.atlassian.streams.internal.AppLinksActivityProvider$FeedResponseHandler.handle(AppLinksActivityProvider.java:528)

at com.atlassian.streams.internal.AppLinksActivityProvider$FeedResponseHandler.handle(AppLinksActivityProvider.java:508)

at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor$1.handle(ApplicationLinkRequestAdaptor.java:88)

at com.atlassian.plugins.rest.module.jersey.JerseyRequest$2.handle(JerseyRequest.java:163)

at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:307)

at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:158)

at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:85)

at com.atlassian.streams.internal.AppLinksActivityProvider.fetch(AppLinksActivityProvider.java:416)

at com.atlassian.streams.internal.AppLinksActivityProvider.access$200(AppLinksActivityProvider.java:96)

at com.atlassian.streams.internal.AppLinksActivityProvider$1.call(AppLinksActivityProvider.java:178)

at com.atlassian.streams.internal.AppLinksActivityProvider$1.call(AppLinksActivityProvider.java:170)

at com.atlassian.streams.internal.FeedBuilder$ToFeedCallable$1.call(FeedBuilder.java:115)

at com.atlassian.streams.internal.FeedBuilder$ToFeedCallable$1.call(FeedBuilder.java:110)

... Any help please? I have no idea what's going on with outbound, by the way.

1 answer

Do you happen to have email template customizations that youve migrated? If so, Id go back to the default initially.

Did you migrate all your data? It looks like t a particular project 'SRV' is not found. If it is there, have you reindexed?

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