JIRA watcher field not prompting users in HP 64 bit laptop on firefox.

[neha kaul]

Hi,

The JIRA add watcher field is not prompting user names in my new HP 64 bit laptop.It wasnt a problem earlier in my dell 32 bit laptop. It used to work fine in firefox.Now its not working.What can be the reason for this issue?

Please help.

[neha kaul · Accepted solution]

It-helpdesk fixed the problem..There was some issue related to the laptop itself.

[Jobin Kuruvilla [Adaptavist]]

Is it working in any environments now? If not, did you check whether you still have the "Browse Users" global permission?

[neha kaul]

Hi Jobin,

It is working fine on other environments.Its just not working on my laptop.I checked ,i do have the 'Browse Users' permission..

[neha kaul]

Didnt find a solution as yet..:(

[Ruchi Tandon]

Hey Neha,

I checked the known issues and I could not find any known issue in this area. As far as I can see there should not be any problem because of the 64 bit client machine.

In this situation, there are a bunch of things you could try in order to drill down to the root cause of the problem :

1. Try to clear the browser cache on 64 bit machine and then try again.
2. Try to use another browser on the 64 bit machine.
3. Try to use another user credentials to reproduce the case on 64 bit machine.

Hope this helps!

[neha kaul]

Hey Ruchi,

Thanks for the suggesstions..I will try them and see if it solves my problem!