I am a newbie to JIRA and I had to upgrade from JIRA 4.1.2 to 4.4.1
I am unable to login or see the administrator tab after the upgrade. Did i miss any pre-requiste prior to the upgrade ?
I get the below error once i access the Jira page. Can anyone advise what could have probably gone wrong here ?
If you log in or sign up for an account, you might be able to see more here.
May I know if you are using an external user management such as Crowd or LDAP? If yes, there is a good chance that you missed to copy over the osuser.xml file as mentioned in the upgrade guide page: Migrate your existing JIRA configuration over to your new configuration
Looks like you are facing the problem described in this KB:
In order to fix this problem, could you please try the following?
1- Shutdown JIRA.
2- Remove the following directories (these folders will be automatically rebuilt when JIRA is restarted):
3- Start JIRA.
Hope that helps.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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