JIRA startup error

I did web searches on the plugins and errors but couldn't find any solution tailored to my situation.

Used puppet's JIRA and mySQL with

node 'jira.oracle' {
class { 'jira': javahome => '/usr/',
mysql_connector_manage => true ,
user => 'jira', dbuser => 'jirame',
dbpassword => 'secret',
dbserver => '172.16.1.79',
dbname => 'jiradb', db => 'mysql',
dbtype => 'mysql',
dbport => '3306', }
}


[and now the http://address:8080 displays:]

JIRA Startup Failed;
The following plugins are required by JIRA, but have not been started: 
Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)


[and sudo tail -300 /opt/jira/atlassian-jira-6.4.1-standalone/logs/catalina.out is:]

[oracle@jira ~]$ sudo tail -300 /opt/jira/atlassian-jira-6.4.1-standalone/logs/catalina.out
[sudo] password for oracle: 
Streams Core Plugin : com.atlassian.streams.core
Version : 5.4.14
Status : enabled
Vendor : Atlassian Software Systems Pty Ltd
Description : Streams Core Plugin

Streams Inline Actions Plugin : com.atlassian.streams.actions
Version : 5.4.14
Status : enabled
Vendor : Atlassian Software Systems Pty Ltd
Description : Streams Inline Actions Plugin

Streams Plugin : com.atlassian.streams
Version : 5.4.14
Status : enabled
Vendor : Atlassian Software Systems Pty Ltd
Description : Streams Plugin

Streams SPI : com.atlassian.streams.streams-spi-5.4.14
Version : 5.4.14
Status : enabled
Vendor : Atlassian
Description : Lists recent activity in a single project, or in all projects.

Streams Third Party Provider Plugin : com.atlassian.streams.streams-thirdparty-plugin
Version : 5.4.14
Status : enabled
Vendor : Atlassian
Description : Lists recent activity in a single project, or in all projects.

Support Healthcheck Plugin : com.atlassian.support.healthcheck.support-healthcheck-plugin
Version : 1.0.2
Status : enabled
Vendor : Atlassian
Description : Support Healthcheck Plugin

Support Tools Plugin : com.atlassian.support.stp
Version : 3.5.20
Status : enabled
Vendor : Atlassian Support
Description : This is the Support Tools Plugin, developed to help Atlassian customers with our products.

Universal Plugin Manager - Role-Based Licensing Implementation Plugin : com.atlassian.upm.role-based-licensing-plugin
Version : 2.18.2
Status : enabled
Vendor : Atlassian
Description : Provides an SPI and implementations for role-based licensed plugins.

User Format : jira.user.format
Version : 1.0
Status : enabled
Vendor : Atlassian
Description : This plugin renders a user in JIRA.

User Profile Panels : jira.user.profile.panels
Version : 1.0
Status : enabled
Vendor : Atlassian
Description : This library includes the panels included on the user profile page.

Wallboard Plugin : com.atlassian.jirawallboard.atlassian-wallboard-plugin
Version : 1.9.5
Status : enabled
Vendor : Atlassian
Description : Wallboard plugin for Atlassian JIRA

Workbox - Common Plugin : com.atlassian.mywork.mywork-common-plugin
Version : 2.2.11
Status : enabled
Vendor : Atlassian
Description : Provides Common Services to Workbox

Workbox - JIRA Provider Plugin : com.atlassian.mywork.mywork-jira-provider-plugin
Version : 2.2.11
Status : enabled
Vendor : Atlassian
Description : Generates notifications and tasks from JIRA

atlassian-failure-cache-plugin : com.atlassian.atlassian-failure-cache-plugin
Version : 0.14
Status : enabled
Vendor : Atlassian
Description : This is the Atlassian failure cache plugin, which provides implementations of some core components

browser-metrics-plugin : com.atlassian.plugins.browser.metrics.browser-metrics-plugin
Version : 1.44
Status : enabled
Vendor : Atlassian
Description : Plugin for recording browser timing events in Atlassian products

jackson-module-scala-2.10-provider : com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin
Version : 0.5
Status : enabled
Vendor : Atlassian
Description : This plugin provides the jackson-module-scala port for Jackson 1.9 and Scala 2.10

jira-browser-metrics : com.atlassian.jira.plugins.jira-browser-metrics
Version : 1.0.12
Status : enabled
Vendor : Atlassian
Description : Plugin that defines a whitelist for JIRA analytics events, and records browser timing events

jira-help-tips : com.atlassian.plugins.helptips.jira-help-tips
Version : 0.63
Status : enabled
Vendor : Atlassian
Description : Common way to display help tips in the UI of JIRA.

jira-inline-issue-create-plugin : com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin
Version : 0.3.2
Status : enabled
Vendor : Atlassian
Description : This is the com.atlassian.jira.plugins:jira-inline-issue-create-plugin plugin for Atlassian JIRA.

jira-issue-nav-components : com.atlassian.jira.jira-issue-nav-components
Version : 6.4.21
Status : enabled
Vendor : Atlassian
Description : Provides components for viewing and searching for issues

jquery : com.atlassian.plugins.jquery
Version : 1.7.2
Status : enabled
Vendor : (unknown)
Description : Atlassian plugin wrapper containing only jQuery.

scala-provider-plugin : com.atlassian.scala.plugins.scala-2.10-provider-plugin
Version : 0.5
Status : enabled
Vendor : Atlassian
Description : This plugin provides the scala runtime for scala 2.10.3

wiki-editor : com.atlassian.jira.plugins.jira-wiki-editor
Version : 1.1
Status : enabled
Vendor : Atlassian
Description : This is the com.atlassian.jira.plugins:wiki-editor plugin for Atlassian JIRA.


___ Listeners ______________________________

Instance Count : 2

Mail Listener : com.atlassian.jira.event.listeners.mail.MailListener
Issue Assignment Listener : com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener

___ Services _______________________________

Instance Count : 1

Mail Queue Service : com.atlassian.jira.service.services.mail.MailQueueService
Service Schedule : 0 * * * * ?

___ Trusted Applications ___________________

Instance Count : 0


___ Java Class Paths _______________________

sun.boot.class.path : /usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/resources.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/rt.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/sunrsasign.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/jsse.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/jce.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/charsets.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/rhino.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/jfr.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/classes

java.library.path : /usr/java/packages/lib/amd64:
/usr/lib64:
/lib64:
/lib:
/usr/lib

java.endorsed.dirs : /opt/jira/atlassian-jira-6.4.1-standalone/endorsed

java.ext.dirs : /usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/ext:
/usr/java/packages/lib/ext

java.class.path : /opt/jira/atlassian-jira-6.4.1-standalone/bin/bootstrap.jar:
/opt/jira/atlassian-jira-6.4.1-standalone/bin/tomcat-juli.jar


2015-05-28 07:21:53,520 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] 

**********************************************************************************
JIRA 6.4.1 build: 64016 started. You can now access JIRA through your web browser.
**********************************************************************************

2015-05-28 07:21:53,599 localhost-startStop-1 FATAL [atlassian.jira.startup.JiraStartupLogger] 

**************************************************************************************************** ***********************************
The following plugins are required by JIRA, but have not been started: Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)
**************************************************************************************************** ***********************************

2015-05-28 07:21:53,602 localhost-startStop-1 INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA startup checklist failed.
2015-05-28 07:21:53,630 localhost-startStop-1 WARN [atlassian.jira.startup.JiraStartupLogger] 

**************************************************************************************************** ****************************************************************************************************
___ FAILED PLUGIN REPORT _____________________

9 plugins failed to load during JIRA startup.

'com.atlassian.jira.plugins.jira-importers-github-plugin' - 'JIRA GitHub Issue Importer' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It has the following missing service dependencies :
&jiraDataImporter of type (&(objectClass=com.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter)(objectClass=co m.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter))
&jiraDataImporter of type (&(objectClass=com.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter)(objectClass=co m.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter))
&createProjectManager of type (&(objectClass=com.atlassian.jira.plugins.importer.managers.CreateProjectManager)(objectClass=com.at lassian.jira.plugins.importer.managers.CreateProjectManager))
&createProjectManager of type (&(objectClass=com.atlassian.jira.plugins.importer.managers.CreateProjectManager)(objectClass=com.at lassian.jira.plugins.importer.managers.CreateProjectManager))
&usageTrackingService of type (&(objectClass=com.atlassian.jira.plugins.importer.tracking.UsageTrackingService)(objectClass=com.at lassian.jira.plugins.importer.tracking.UsageTrackingService))
&usageTrackingService of type (&(objectClass=com.atlassian.jira.plugins.importer.tracking.UsageTrackingService)(objectClass=com.at lassian.jira.plugins.importer.tracking.UsageTrackingService))
&configFileHandler of type (&(objectClass=com.atlassian.jira.plugins.importer.web.ConfigFileHandler)(objectClass=com.atlassian. jira.plugins.importer.web.ConfigFileHandler))
&configFileHandler of type (&(objectClass=com.atlassian.jira.plugins.importer.web.ConfigFileHandler)(objectClass=com.atlassian. jira.plugins.importer.web.ConfigFileHandler))

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-importers-github-plugin-2.0.5.jar

'com.atlassian.jira.plugins.greenhopper-marketing-plugin' - 'JIRA Agile Marketing Plugin' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/greenhopper-marketing-plugin-3.3.jar

'com.atlassian.jira.plugins.jira-importers-plugin' - 'JIRA Importers Plugin (JIM)' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-importers-plugin-6.3.0.jar

'com.atlassian.jira.welcome.jira-welcome-plugin' - 'JIRA Welcome Plugin' failed to load.
Application context initialization for 'com.atlassian.jira.welcome.jira-welcome-plugin' has timed out

It has the following missing service dependencies :
&sampleDataImporter of type (objectClass=com.atlassian.jira.plugins.importer.sample.SampleDataImporter)
&sampleDataImporter of type (objectClass=com.atlassian.jira.plugins.importer.sample.SampleDataImporter)

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-welcome-plugin-1.2.1.jar

'com.atlassian.jira.plugins.jira-development-integration-plugin' - 'Atlassian JIRA - Plugins - Development Integration Plugin' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-development-integration-plugin-2.3.8-D20150310T003755.jar

'com.atlassian.jira.rest' - 'Atlassian JIRA - Plugins - REST Plugin' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-rest-plugin-6.4.1.jar

'com.atlassian.jira.plugins.jira-importers-redmine-plugin' - 'Redmine Importers Plugin for JIM' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-importers-redmine-plugin-2.1.0.jar

'com.atlassian.jira.plugins.jira-bitbucket-connector-plugin' - 'JIRA DVCS Connector Plugin' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-dvcs-connector-plugin-2.2.18.jar

'com.atlassian.jira.plugins.jira-importers-bitbucket-plugin' - 'Bitbucket Importer Plugin for JIM' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It has the following missing service dependencies :
&jiraDataImporter of type (&(objectClass=com.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter)(objectClass=co m.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter))
&jiraDataImporter of type (&(objectClass=com.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter)(objectClass=co m.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter))
&createProjectManager of type (&(objectClass=com.atlassian.jira.plugins.importer.managers.CreateProjectManager)(objectClass=com.at lassian.jira.plugins.importer.managers.CreateProjectManager))
&createProjectManager of type (&(objectClass=com.atlassian.jira.plugins.importer.managers.CreateProjectManager)(objectClass=com.at lassian.jira.plugins.importer.managers.CreateProjectManager))
&usageTrackingService of type (&(objectClass=com.atlassian.jira.plugins.importer.tracking.UsageTrackingService)(objectClass=com.at lassian.jira.plugins.importer.tracking.UsageTrackingService))
&usageTrackingService of type (&(objectClass=com.atlassian.jira.plugins.importer.tracking.UsageTrackingService)(objectClass=com.at lassian.jira.plugins.importer.tracking.UsageTrackingService))
&configFileHandler of type (&(objectClass=com.atlassian.jira.plugins.importer.web.ConfigFileHandler)(objectClass=com.atlassian. jira.plugins.importer.web.ConfigFileHandler))
&configFileHandler of type (&(objectClass=com.atlassian.jira.plugins.importer.web.ConfigFileHandler)(objectClass=com.atlassian. jira.plugins.importer.web.ConfigFileHandler))

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-importers-bitbucket-plugin-1.0.11.jar

**************************************************************************************************** ****************************************************************************************************

2015-05-28 07:21:53,645 localhost-startStop-1 INFO [atlassian.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 163 MiB. Committed: 339 MiB. Max: 990 MiB
Non-heap memory : Used: 145 MiB. Committed: 145 MiB. Max: 304 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 308 MiB. Committed: 484 MiB. Max: 1294 MiB
---------------------------------------------------------------------------------
2015-05-28 07:21:54,042 localhost-startStop-1 ERROR [jira.web.dispatcher.JiraWebworkActionDispatcher] 

******************************************
JIRA startup failed, JIRA has been locked.
******************************************

May 28, 2015 7:21:54 AM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["http-bio-8080"]
May 28, 2015 7:21:54 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 218415 ms
2015-05-28 07:22:03,010 Modification Check:thread-1 INFO [atlassian.jira.startup.JiraStartupLogger] 

___ Modifications ___________________________

Modified Files : None
Removed Files : None



Anyone have any clue to start up without error?

(also asked on puppetlabs, but in case anyone has a clue)

1 answer

1 accepted

This widget could not be displayed.

Hey Snd,

 

I believe this isn’t related to Puppet, since you are being able to start  JIRA, so this means that PUPPET did its work. 

This might be related to a plugin timeout. So, can you add the option JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.plugins.enable.wait=300” on setenv.sh and try to start JIRA?

Also, this documentation might be useful:

https://confluence.atlassian.com/display/JIRAKB/JIRA+does+not+Start+Due+to+Disabled+Bundled+Plugin

 

Regards, 

Renato Rudnicki

Thanks, where can I find setenv.sh? web searches aren't showing where it is. Also, is there any way to specify the JVM args in puppet? or any other automatic ways?

The setenv.sh is on <jira-install-folder>/bin. About Puppet, I've never tried to setup this configuration to JIRA, but yes, I believe you can using some Puppet templates to change only that piece of code. Or, you also can use a normal class that overwrite the whole setenv.sh.

Also, I looked at the links, you won't happen to know which variable I can use on (https://forge.puppetlabs.com/puppet/jira) do you? among usage? your method worked. Now I'm in the process of finalizing puppet code. Thanks a lot for your time.

Hi Snd, You're welcome :). Good to know the method worked! About Puppet variable, I'm a little bit rusted about this. I recommend you to ask for this on Puppet forum. All the best, Renato Rudnicki

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

584 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you