JIRA migrate data from OnDemand to JIRA Standalone Install

Hi,

I have my backup from the OnDemand instance. The zip file I have has two XML files, one is called "entities.xml" and the other is "activeobjects.xml". I have placed the zip file in the import folder but when I run the job to import it I get this message back, "Error importing from zip file: "/var/atlassian/application-data/jira/import/jira.zip". Error: Unable to find JIRA backup (entities.xml) inside of zip file: /var/atlassian/application-data/jira/import/jira.zip".

However, if I open the zip file I do see an entities file in the zip file, so I'm not sure why I am getting that message.

Thanks!

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Accepted answer

Hi there,

"Error importing from zip file: "/var/atlassian/application-data/jira/import/jira.zip". Error: Unable to find JIRA backup (entities.xml) inside of zip


Normally the above error is caused by the entities.xml was renamed to another, for example anon-entities.xml. Could you verify if this is not the case here?

Cheers, Vicky.

0 votes

Make sure you didn't put those files in a folder and zipped the folder. The files should be in the root of the zip - not inside another folder.

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