JIRA issue collector only visible when logged into JIRA

Hi there! First: there is a pretty similar question with no answers so I decided to make a new one since this is a pretty annoying thing here. Sorry for this sad

We embedded a JIRA issue collector in our confluence via custom HTML. Problem here is, that the collector is only visible when you are logged in in both instances (Confluence and JIRA). You can submit feedback anonymous. So whats the problem here?

We would like to have the issue collector always visible no matter if you are logged into JIRA or not since our users are mostly using Confluence only.

Thanks in advance!


1 answer

Hi, Lars.

As a possible solution you can try Customer Case add-on for JIRA Cloud. This tool allows you to have the customer portal with open or restricted forums for collecting ideas and support requests.

Besides this, it supports conversion of ideas and support requests sent to the specific email addresses, so you will not have problems with this.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,975 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot