JIRA gets disconnected from Confluence

Pilar Sabio
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October 28, 2024

Hi, my JIRA gets constantly disconnected from Confluence. What can I do?

 

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Dan Breyen
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October 28, 2024

Hi @Pilar Sabio welcome to the community.  What do you mean by 'disconnected from Confluence'? Is this something that is happening for all users, or just yourself.  Have you tried a different PC or different browser?  If so, do you have the same experience?  Are you using a VPN?  Have you tried using a different internet access method?  Have you tried removing your browser cookies and flushing your internet cache?

That's a couple of things to try to isolate the issue.  If you're still having issues, with your Premium license, I would suggest having your System Administrator contacting Atlassian Support and they can look at your Cloud instance and see if there's anything going on there.

Hope that helps.

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