Using Jira 5.2.11
Currently when we create a Jira the email header contains the Action / Jira #/ Summary
The body of the email contains a link to Jira / Issue Type / Assignee / Components / Created / Description / Project / Priority / Reporter
Because our illustrious staff practically refuses to go into Jira, because it's painstakenly difficult for them, is there a way for the body to also include the Custom Field 'Customer' which uses a User Picker and 'Phone' which uses a Text Field (<255 characters)?
check here to include custom field on email templetes
and check the atlassian knowledge
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