Using Jira 5.2.11
Currently when we create a Jira the email header contains the Action / Jira #/ Summary
The body of the email contains a link to Jira / Issue Type / Assignee / Components / Created / Description / Project / Priority / Reporter
Because our illustrious staff practically refuses to go into Jira, because it's painstakenly difficult for them, is there a way for the body to also include the Custom Field 'Customer' which uses a User Picker and 'Phone' which uses a Text Field (<255 characters)?
check here to include custom field on email templetes
and check the atlassian knowledge
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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