JIRA creation email notification modification

Using Jira 5.2.11

Currently when we create a Jira the email header contains the Action / Jira #/ Summary

The body of the email contains a link to Jira / Issue Type / Assignee / Components / Created / Description / Project / Priority / Reporter

Because our illustrious staff practically refuses to go into Jira, because it's painstakenly difficult for them, is there a way for the body to also include the Custom Field 'Customer' which uses a User Picker and 'Phone' which uses a Text Field (<255 characters)?

Thank you

1 answer

1 accepted

Thank you for that quick response. I had a feeling this may be the route.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

379 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you