I have a question regarding JIRA Service Desk:
I've experienced JIRA Software admin and customization of forms, fields, flows etc. I'm also one of our JIRA end-users.
Now I consider to teach myself JIRA Service Desk. How much are they different? Where should I start to learn how to customize it and some of the relevant methodlogies behind service desk and ticketing systems?
You should read documentation on Jira Service Desk. I think you will find all the basic here
About methodology you can read here. But you can setup any process you like
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