JIRA Service Desk for JIRA Software Users

Hi folks
I have a question regarding JIRA Service Desk:
I've experienced JIRA Software admin and customization of forms, fields, flows etc. I'm also one of our JIRA end-users.

Now I consider to teach myself JIRA Service Desk. How much are they different? Where should I start to learn how to customize it and some of the relevant methodlogies behind service desk and ticketing systems?
Thank you

1 answer

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Alexey Matveev Community Champion Jan 08, 2018

Hello,

You should read documentation on Jira Service Desk. I think you will find all the basic here

https://confluence.atlassian.com/servicedeskserver/getting-started-with-jira-service-desk-939926015.html

About methodology you can read here. But you can setup any process you like

https://www.atlassian.com/blog/jira-service-desk/jira-service-desk-itil-certified

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