JIRA Service Desk for JIRA Software Users

Hi folks
I have a question regarding JIRA Service Desk:
I've experienced JIRA Software admin and customization of forms, fields, flows etc. I'm also one of our JIRA end-users.

Now I consider to teach myself JIRA Service Desk. How much are they different? Where should I start to learn how to customize it and some of the relevant methodlogies behind service desk and ticketing systems?
Thank you

1 answer

1 accepted

This widget could not be displayed.
Alexey Matveev Community Champion Jan 08, 2018


You should read documentation on Jira Service Desk. I think you will find all the basic here


About methodology you can read here. But you can setup any process you like


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

143 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you