JIRA Server 8.2.2 Bitbucket import is not working

[Martin Röhling]

When trying to import Data from Bitbucket Cloud into JIRA Server 8.2.2 we get the following error message (http error code 500):

Technische Details

Verweisnummer des Protokolls: 012dfc97-f645-416f-8858-5f469327f817

Ursache

Verweiser-URL: https://bitbucket.org/site/oauth1/authorize?oauth_token=8K3QU25JqV4Nu9SE5J

org.scribe.exceptions.OAuthConnectionException: There was a problem while creating a connection to the remote service.

org.scribe.exceptions.OAuthConnectionException: There was a problem while creating a connection to the remote service.
	at org.scribe.model.SalOAuthRequest.sendViaSal(SalOAuthRequest.java:31) [?:?]
	at com.atlassian.jira.plugins.importer.bitbucket.BitbucketImporterClient.loadCurrentUserData(BitbucketImporterClient.java:125) [?:?]
	at com.atlassian.jira.plugins.importer.bitbucket.web.ReceiveOauthCodePage.doDefault(ReceiveOauthCodePage.java:60) [?:?]
	at sun.reflect.GeneratedMethodAccessor2917.invoke(Unknown Source) [?:?]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_181]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_181]
	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70) [webwork-1.4-atlassian-30.jar:?]
	at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56) [webwork-1.4-atlassian-30.jar:?]
	at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:438) [webwork-1.4-atlassian-30.jar:?]
	at webwork.action.ActionSupport.execute(ActionSupport.java:157) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-8.2.2.jar:?]
	at com.atlassian.jira.plugins.importer.web.ImporterProcessSupport.execute(ImporterProcessSupport.java:152) [?:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.40]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.40]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.40]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
	at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
	at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.40]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
	at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-7.0.0.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.40]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:34) [?:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-7.0.0.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.2.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.2.1.jar:?]
...
	at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206) [catalina.jar:8.5.40]
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) [catalina.jar:8.5.40]
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81) [catalina.jar:8.5.40]
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) [catalina.jar:8.5.40]
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660) [catalina.jar:8.5.40]
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) [catalina.jar:8.5.40]
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:798) [tomcat-coyote.jar:8.5.40]
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.40]
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:808) [tomcat-coyote.jar:8.5.40]
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1498) [tomcat-coyote.jar:8.5.40]
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.40]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_181]
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_181]
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.40]
	at java.lang.Thread.run(Thread.java:748) [?:1.8.0_181]
Caused by: java.lang.IllegalStateException: This is not a JSON Array.
	at com.google.gson.JsonElement.getAsJsonArray(JsonElement.java:106) [gson-2.3.1.jar:?]
	at com.atlassian.jira.plugins.importer.bitbucket.model.Project$Parser.parseVisibleRepositories(Project.java:224) [?:?]
	at com.atlassian.jira.plugins.importer.bitbucket.BitbucketImporterClient$2.afterHandleResponse(BitbucketImporterClient.java:133) [?:?]
	at com.atlassian.jira.plugins.importer.bitbucket.BitbucketImporterClient$2.afterHandleResponse(BitbucketImporterClient.java:126) [?:?]
	at com.atlassian.jira.plugins.importer.bitbucket.scribe.DoWithSalCallback.handleResponse(DoWithSalCallback.java:18) [?:?]
	at org.scribe.model.SalOAuthRequest$1.handle(SalOAuthRequest.java:59) [?:?]
	at com.atlassian.plugins.rest.module.jersey.JerseyRequest$2.handle(JerseyRequest.java:134) [?:?]
	at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:102) [?:?]
	at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:131) [?:?]
	at sun.reflect.GeneratedMethodAccessor961.invoke(Unknown Source) [?:?]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_181]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_181]
	at com.atlassian.plugins.rest.module.ContextClassLoaderSwitchingProxy.invoke(ContextClassLoaderSwitchingProxy.java:22) [?:?]
	at com.sun.proxy.$Proxy3325.executeAndReturn(Unknown Source) [?:?]
	at org.scribe.model.SalOAuthRequest.sendInternal(SalOAuthRequest.java:53) [?:?]
	at org.scribe.model.SalOAuthRequest.sendViaSal(SalOAuthRequest.java:27) [?:?]
	... 266 more

[Stephen Sifers · Accepted solution]

Hello,

To ensure we’re discussing the correct issue we’ll need further clarification on what you’re attempting to accomplish. Could you please let us know if you’re attempting to setup an application link with Jira and Bitbucket? If this is the case, please review the steps for setting up this type of link and let us know if you’re still having an issue: Using AppLinks to link to other applications.

If this is not the case, please let us know the steps you took to lead up to this error so we may attempt to find the cause.

Regards,
Stephen Sifers

[Martin Röhling]

Hello Stephen,

I'm trying to import my Bitbucket Cloud Tickets into JIRA Server. This worked a month ago, but now I get this error every time.

It's a fresh JIRA server instance, SSL encrypted. Then I go to Projects -> Import Projects -> select Bitbucket. Thereupon comes the OAuth query and I grant access to Bitbucket. After that always the error message described above follows.

I am very grateful for help. I've already tested if it's the JIRA version and tested it with the old version 8.1 with the same error.

Best regards,

Martin

[Stephen Sifers]

Hello Martin,

Thank you for providing additional information. I have confirmed this is in fact a bug within the product. With this said I have created a bug request for this issue. You may find the request at JRASERVER-69595. We would suggest voting and watching this request to receive futures updates to its status.

Regards,
Stephen Sifers

[gingergee]

I am also hitting the same error using Jira Server 8.3.4.

Originally I was using a bitbucket atlassian account w/ google authentication. I tried creating another account with password authentication and still got the same error.