JIRA Issue Type task not displayed in backlog OR active sprint

[DarkKnightess]

Hi all,

Recently we started creating tasks alongwith user story to be worked on in our sprint.

However, though the Stories and their sub-tasks are showing up in the active sprint, I do not see the Tasks being displayed anywhere unless I go to All Issues and try to search for it there. Can anyone please guide how to have the tasks also show up on my active sprint or backlog.

Below is the filter that is set for my board.

project = FFF AND issuetype in (subTaskIssueTypes(), Epic, Story) ORDER BY Rank ASC

[Tarun Sapra · Accepted solution]

Hello @DarkKnightess

In your filter you have to add the Task issueType in the JQL query and only then Tasks will appear on your backlog. Change your filter to

project = FFF AND issuetype in (subTaskIssueTypes(), Task, Epic, Story) ORDER BY Rank A

[Jack Brickey]

Or better yet...

if you aren’t specifically trying to exclude issue types then simplify to...

project =FFF

[DarkKnightess]

Thanks Tarun and Jack. That helps.

[Liviu Damian]

None of these solutions worked for me. Here is my case. I have a new issues type labeled "Code Development" and being of "task" type. It is not a "sub-task". The issues created as any type but "Code Development" are visible in the Backlog and can be selected for Sprints. Each and every time a task is created as "Code Development" it disappears from the Backlog, cannot be selected for Sprint and is visible only in "All issues".

Any modification of the board filter as suggested here did not worked. The issues of type "Code Development" are never shown in the Backlog.

I really need good help with this. Thanks!

[François Freyssenge]

Thx Tarun Sapra, it worked like a charm !

[Nic Brough -Adaptavist-]

You won't see sub-tasks in the backlog, as they're not useful in planning your sprints.

They will appear on the board when you have an active sprint, and they should appear when you go to "all issues".  What do you mean by "go to all issues and try to search for it"?  All issues should show you everything in the project, and doesn't have a search, so I'm not sure what you mean there.

[DarkKnightess]

Hi Nic,

not talking about sub tasks.

I am referring to the Issue Type "Task".

[Nic Brough -Adaptavist-]

Ok, I assume that's not set as a sub-task type then.

In that case, you just need to alter your filter so that it does not exclude them as it does now.

[James Daniel]

Hi there - was this ever resolved? I have the same exact problem, and my filter does nothing but filter on the project. For whatever reason, when the issue type Task goes from Open to In Progress, it completely disappears from our backlog!

[Nic Brough -Adaptavist-]

Not sure, we didn't get an update.  With a board filter of "project = x", we can definitely rule out filtering as the problem for you.  

Next question would be "what are the board mappings?" - what column is "in progress" in on the board?

[James Daniel]

So what is very weird is that Tasks have a status of "In Progress", but for whatever reason, I do not see that option to be mapped out anywhere in the Column Swimlane?

Before I forget to mention, our Jira project has 2 different Workflow Schemes that consist of different issue types, but I wouldn't think that should be an issue if for this specific board, we are only using 3 issue types that all follow the same "Jira Workflow" default flow of Open -> In Progress -> Done.

[Nic Brough -Adaptavist-]

Please don't say "swimlane" (unless we end up going to them) - swimlane has a specific meaning in boards and it is not columns.  Columns are vertical, swimlanes horizontal, very different things.

Columns are collections of status grouped together, and then named.  They are not status in themselves, a column name will not appear on an issue! 

The next step for you is to look at the actual status of issues - I am guessing the status "in progress" is in the grey column to the right, but scrolled out of sight.

That grey column is the list of status that are not mapped into columns.  The board will only show you columns, and the cards (issues) in the status that are in those columns.  If an issue is not in a status mapped into a column, it can't appear on the board.

So, I think there's a very simple answer here - scroll back up to find "in progress" in the grey column, and drag it into the middle "in progress" column.  Issues that are in progress will then show on the board, in that column.

[James Daniel]

The problem is that this "In Progress" status does not appear anywhere in the grey column. The screenshot below is the only statuses appearing on here. If you scroll down or up, there is nothing else outside of these. That is the issue I am having, that this "in Progress" status isn't appearing anywhere for me to map it into a specific column on the board!

[Nic Brough -Adaptavist-]

Ok, that means your board is not selecting for any issues that have a workflow that includes the "in progress" status.

What does the board filter say exactly?  (Obscure the names of the projects or fields if you want, it's the general rule we're looking for). 

"Project in (XYZ, ABC) and issuetype in (bug, feature, wombat)" is the sort of thing we need to see.

[James Daniel]

Sure - no problem. Right now, we have 2 different teams using the same Jira project, and how we are splitting up the work between Dev teams is by leveraging the Components. So the exact board filter that we are having trouble with right now is just this below:

project = "XYZ" AND component = Team2

Our Team1 only uses Stories, so we don't use Tasks, but this Team2 is trying to use the Tasks and as soon as they go to "In Progress" from Open, they just disappear off their backlog completely and never show up on either the Active Sprint or Backlog, until we change them back to Open status :)

[Nic Brough -Adaptavist-]

How are you moving them from Open to In Progress?  Are the issues actually showing as "in progress" when you look at their status in the issue view?  

Also, could you show us the workflow of one of these issues?  The diagram you can pop by clicking the workflow link beneath the status display.

[James Daniel]

Moving the ticket from Open to In Progress by clicking on the "Start Progress" button in the actual Task issue itself. Afterwards, the status of the ticket is showing In Progress.

It wouldn't matter that we have 2 different workflows being used within the same exact Jira project, would it? Because for this specific board, we are making sure to use only the issue types that deal with the above workflow to keep it consistent to this board.

[Nic Brough -Adaptavist-]

Ok, the only thing I can think of that could be wrong is that project xyz is not using that workflow

If it did, then the board column mapping screen would be listing in-progress, resolved and reopened as well as open and closed.

Another thing that makes me think that the workflow is mismatched is that the open in the workflow has a blue category, but the one in the board column mapping is grey, implying there are two status called open as well.

[James Daniel]

The crazy thing is that I do not see the Resolved status either in the unmapped column? And when I access the workflow itself, it says it is being used in the current project for even the specific Issue Type "Task" that we are having a problem with! The mystery continues :(