As per the documentation, Email Handler process the emails as below :
Rest of the behaviour need not to be changed.
Is this something which we can aheive using custom email handler?
I know that using some third party add-ons like Suite utilities and Workflow toolbox, we can copy the description field content into comment field. However, this is not suitable for our need as it will be applied to all the emails. Is there any other way we could implement this?
Thanks!
You could write your own email handler to do your more involved business rules.
But what about parse html emails?
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Same answer - your own email handler could parse emails of any format.
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:) But I thought already has good library for work with.
Thank you
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