JIRA Cloud - Onetrust DSAR Automation

[Keratoconic]

We have an automation in place for the privacy rights automation in Onetrust that auto creates Jira tickets, is anyone else using this and if so, is there a way to get the DSAR Ticket linked to the Jira Issue? Hyperlink preferrable? 

[Perry Lucas]

Okay, this is a bit old and I stumbled upon this looking for the answer. There is no direct URL in the OneTrust triggers, but it has the data to craft the URL in the payload to Jira. 

Replace the first part of the URL with your instance location, which I believe is either app or app-eu. There maybe other locations, but you can get this from your sign in information.

https://<app or app-eu>.onetrust.com/dsar/queue/${(event.payload.request.requestId)!}

[Perry Lucas]

The above goes into the JSON payload for the OneTrust to Jira integration that opens the tickets. 

{
"fields": {
"project": {
"key": "JIRA SPACE"
},
"summary": "DSAR - Verify: ${(event.payload.request.requestRefId)!}",
"description": "https://app-eu.onetrust.com/dsar/queue/${(event.payload.request.requestId)!}",
"issuetype": {
"name": "Task"
}
}
}

[Sam Heks-Tuit]

I dont have an answer to this but I'm also curious on your set up between jira and One trust as i cant seem to find a solution elsewhere. 
Perhaps if we know how you have it configured we can go from there?

[Steve Fitzgerald]

We don’t, but I’m curious how you setup the configuration.