JIRA Attach Screenshot applet not working over SSL

Our test instance (6.0.8) works non-SSL, but our prod version (6.0.8) doesn't work on SSL.

It gives a classnotfoundexception to the user.

How can the applet be made to work under SSL?

4 answers

1 accepted

1 vote
Accepted answer

I've logged a support request - this problem seems to be too advanced for this forum, and only being able to post in this thread once per day is pretty ridiculous.

0 votes

Hi Jason.

Could you provide the exact stacktrace of an error? What JDK version is installed on the client machine?

By the way, have you tried the Attach Image for JIRA which is free? The plugin allows to get rid of applet in Chrome and Firefox.




Installing that plugin seemed to hang our JIRA service, requiring a restart (yikes), but it was fine after a restart.

The stack trace and JRE info is attached.

0 votes

Hi Jason,

Unfortunatelly I can see no logs attached. Could you consider filling in the customer support request for the issue?

Thank you.


Cheers, Ignat.

In \conf\web.xml it is neccessary that you add this code below. It is important for attachments. I am running JIRA over SSL and all is fine:


That XML code didn't solve our problem, and it actually caused some kind of authentication issue so we had to revert it.

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