JIRA Application Links to Confluence doesn't work

Hi all,

We are having JIRA v6.2.2 and Confluence 5.4.4, both on https.

When I try to link the two, from JIRA, with an Admin User, I get this Problem:


"Application 'Confluence' seems to be offline. Click here to Relocate."

When I click Relocate I get:

"This resource requires WebSudo."

I don't know what this WebSudo is or what we need to do to make it work, but we do get the logon screen a 1000 times when we go to the administration panel.

Please help if you know what's needed here, in order to link JIRA with Confluence.

Many thanks!

Loredana


2 answers

1 accepted

Hi Boris,

Thank you, we managed to link the two, the problem was that our certificate was expired. But the Problem with WebSudo and the logon request that comes each time we try to do something as admins, is still an issue.

Best regards,

Try running a re-index of JIRA to see if this will solve the problem. Also check the jira logs for errors/messages containing websudo and paste them here - it might help to get down the the actual problem.

Hi Boris,

In the logs there are no errors, but I found this:

jira.websudo.is.disabled : false
jira.websudo.timeout : 10

Maybe we have to increase the timeout..? We'll try. Thx a lot!

We are also experiencing this now... is there any more information to try? I keep getting the login prompt and am completely unable to link the two applications.

Edit for those still experience this issue, here's how I fixed my particular manifestation of this problem:
We run JIRA and Confluence on the same server, using different (default) ports. That's fine, but apparently there are some session cookie problems in this environment if you don't set unique session IDs. The fix is simple: https://confluence.atlassian.com/display/JIRAKB/User+is+Constantly+Logged+out+of+JIRA

Once this is complete and Confluence has been restarted, delete your links (on both ends if needed) and re-create them from JIRA -> Confluence (I have had problems in the past going from Confluence -> JIRA so I stick with JIRA -> Confluence, not sure if still needed honestly).

 This should take care of the constant logouts and WebSudo issue, at least it did for me.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

809 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you