Issues to Service Desk

Hey fellas. smile

We're currently using JIRA but are starting to set up a Service Desk. The thing is: We have several ongoing tickets and it wouldn't be optimal, if we had to recreate them in service desk.

Now, is it possible to merge existing JIRA Tickets to Service Desk? I know there's the possibility to link issues together, but this doesn't seem optimal.

Is there another chance? Could it be done using this addon?

I'm thankful for every suggestion. smile

1 answer

0 votes
Timothy Chin Community Champion Feb 18, 2015

Normally, you should be able to use that add on to merge two issues together. However, if there is a real reason for it to live as 2 separate issues, then you should rely on the Issue Linking feature.

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