Recently we upgraded our JIRA instance to 5.2.1. Upgrade went fine but now we have an issue when trying to resolve/close issues. If we click Resolve/Close/Reopen/etc. we get the following error:
TypeError: document.getElementById("versions") is null
The popup never appears. However if we right click Resolve/Close/Reopen/etc and open in a new tab all functions work fine.
Another thing we noticed is if we removed the Fix Version/s from the screens the popup opens fine. However we need that field on all screens.
Any ideas how to fix this? Your help is appreciated.
Check if this happens in different browsers as well. Also, try accessing JIRA through http://<ip-address>:<port> and see if the problem also happens. Other than that, try using Chrome's Developer Tools or Firebug in Firefox to troubleshoot why this error is occurring.
Same issue across different browsers. IE/FF/Chrome. When the error occurs this does not complete:
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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