Issue view - Agile Tab "View on board" missing

We have JIRA 7.1 with JIRA Software and JIRA Service Desk.

I've found that whilst obviously Agile Boards can surface issues from JIRA Service Desk (JSD) Projects, JSD Projects do not 'link to Agile Boards' as they used to.

In particular, the main 'Issue view' will not show the Agile Tab therefore the "View on board" link is missing.
Also, the Project Overview will not show Agile Information for a JSD project...

Does anyone know if there is a way to fix this? 

It really seems like Atlassian are driving for a "one-or-the-other" divide with JIRA Software and JIRA Service Desk. Why can't both be fully in effect at the same time... Grrrr

2 answers

I have the same issue. The button is available in standard kanban project but not in a project management project. Is there a way to add this functionality to a project management board?

We have the same issue since this morning...


Is there a workaround?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,870 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot