Is there any possibility to automatically change status of issue from Resolved to Closed after some period of time?

[Paulina Wegrzyn]

I mean: if there is any option to set this kind of condition: issue is in Resolved state and after for example 3 days (user didnt comment this resolution) automatically changes its status to Closed?

I am green with JIRA, so your help will be more than welcome (maybe there is a simple solution:)

[Andrew Frayling · Accepted solution]

Hi,

You can do this with the Escalation Service (https://jamieechlin.atlassian.net/wiki/display/GRV/Escalation+Service) provided by the Script Runner plugin (https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner)

It is also possible to do this with Jelly Scripts (https://confluence.atlassian.com/display/JIRA/Jelly+Escalation), but Jelly is being removed from JIRA after JIRA 6.4 (https://confluence.atlassian.com/display/JIRA/End+of+Support+Announcements+for+JIRA)

Hope that helps?

Andrew.

[Paulina Wegrzyn]

Thanks a lot! It's working:) (I picked the method with escalation service)