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Is there a way to link emails with Jira issues, emails that come form external users without a jira account in our instance

Any plugin, or any way to deal for instance, when some JIRA user forwards an email from a JIRA issue to a person who has not got an account in Jira. This person responds to the email but it is not shown on the JIRA issue. 

 

Any interesting plugin to manage emails within Jira? something that offers more options than the "incoming mail" tab within  JIRA system

1 answer

0 votes
Jason Worley Atlassian Team Dec 18, 2014

In the project permissions for the project(s) in question, you can define the Browse Projects permission with Group(Anyone). Then you can use the share feature to send issues. I've included reference materials below. 

Project Permissions:

https://confluence.atlassian.com/display/Cloud/Managing+Project+Permissions

Sharing Issues: 

https://confluence.atlassian.com/display/Cloud/Emailing+an+Issue

 

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