Is there a JIRA plugin that can help us analyze our re-work?

Is there a JIRA plugin that can help us analyze our re-work? We are a software implementation company trying to view re-work areas of weakness.

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Depends on what you mean by re-work. As long as you capture that in JIRA, you can. The most obvious way to do that is by using the workflows. For example, you can re-open the issue or use another workflow operation to show rework on a particular issue.

Once that is done, you can then report on the specific workflow status. For example, find out all issues assigned to 'X' and reopened in the last quarter.

 

Hi Jobin,

Thank you for the above. Iis there a gadget or plugin that will allow me to view all tickets that were 're-opened' through workflow? Even if they are not currently in the 're-opened' status?

Thanks you,

You can use out of the box JQL to search for old statuses. status WAS IN ("Reopened") DURING ("date1","date2") https://confluence.atlassian.com/display/JIRA/Advanced+Searching

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