Is the JIRA Screenshot applet in v6.4.5 compatible with MS Internet Explorer running java 1.8?

Is anyone successfully using the Attach Screenshot function with Win 7, Internet Explorer 10 and Java 1.8?

We are seeing an error message that began, I think, with the java 1.8 upgrade on our Windows clients.  The Attach Screenshot message says "Your Java security settings are blocking this feature.  Please upgrade to the latest Java."

The version of Java we have is 1.8.0_60, which is quite current.

I know this worked with java 1.7, but I have not tested it for a while, and now user reports are coming in since the java upgrade.

When the Attach Screenshot is selected from the More tab, The java spinner shows up for a few seconds before the error is displayed.

Any comments are welcome.

Thanks

 

2 answers

Hello Steve,

Please try this out:

  1. Open IE and access JIRA. IE will ask if you want to Allow Java add-on -> Click Yes.
  2. Open an issue. From More -> Attach Screenshot -> IE will ask if you want to Allow Applet for JIRA -> Click Yes

Please let me know if this helps!

Hi Rodrigo;

I have two environments here I can test with.

  1. Managed Desktop:  I cleared the IE cache and using the java console I cleared the offline files, including applets. After rebooting I opened IE and went to Jira.  I saw no prompt for the Java add-on.  I opened an issue and used the More > Attache Screenshot.  I saw no prompt then either.  The java spinner comes up, and after a few seconds the error message saying the security settings are preventing the function from running, or that I should upgrade java.  Java is 1.8.0_60, which is quite current.  The desktop support person says the URL i use for JIRA is permitted to run java applications.
  2. Windows VM: I did see the prompts in this environment, both at step 1 and step 2, however I still see the security settings message.

The desktop support person is asking me if the applet is compatible with java 1.8.

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,754 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot