It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to update a related ticket (resolve or comments) - separate projects

I have two projects - when I do a specific transition on the service desk project I use standard post function scripts provided by JIRA to clone the ticket on another project from where the development team works.

However, to reduce admin I would like comments made to the dev project ticket to update to the service desk ticket;  I would like to indicate a status has changed on the service desk ticket when the devs move their ticket and I would like the service desk ticket to be resolved, when the dev ticket is resolved.

I do not see this in the standard JIRA post functions.

How can this be achieved?  I am not a programmer - I am a BA so not clued up to write any Java code - but with some guidance I can get a dev to assist.

Kind Regards

2 answers

2 accepted

0 votes
Answer accepted
Ismael Jimoh Community Leader Sep 29, 2019

Hi @Janina Kotze 

The following is not possible with standard JIRA post functions. You must consider an add-on like scriptrunner to handle your various scenarios and actions.

You should look a for the following:

  1. A script that allows you transition a linked issue based on specific link type.
  2. A script for adding comments from one project to another.

I hope this guideline helps a bit.

Cheers.

0 votes
Answer accepted

automation for jira may allow you to do this, and you don't have to write code, the system is more like setting triggers and actions

Thank you so much.  I downloaded the 30 day trial.  Seems to give me what I need.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

308 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you