I have two projects - when I do a specific transition on the service desk project I use standard post function scripts provided by JIRA to clone the ticket on another project from where the development team works.
However, to reduce admin I would like comments made to the dev project ticket to update to the service desk ticket; I would like to indicate a status has changed on the service desk ticket when the devs move their ticket and I would like the service desk ticket to be resolved, when the dev ticket is resolved.
I do not see this in the standard JIRA post functions.
How can this be achieved? I am not a programmer - I am a BA so not clued up to write any Java code - but with some guidance I can get a dev to assist.
The following is not possible with standard JIRA post functions. You must consider an add-on like scriptrunner to handle your various scenarios and actions.
You should look a for the following:
I hope this guideline helps a bit.
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