Is it possible to update a related ticket (resolve or comments) - separate projects

[Janina Kotze]

I have two projects - when I do a specific transition on the service desk project I use standard post function scripts provided by JIRA to clone the ticket on another project from where the development team works.

However, to reduce admin I would like comments made to the dev project ticket to update to the service desk ticket;  I would like to indicate a status has changed on the service desk ticket when the devs move their ticket and I would like the service desk ticket to be resolved, when the dev ticket is resolved.

I do not see this in the standard JIRA post functions.

How can this be achieved?  I am not a programmer - I am a BA so not clued up to write any Java code - but with some guidance I can get a dev to assist.

Kind Regards

[fran garcia gomera · Accepted solution]

automation for jira may allow you to do this, and you don't have to write code, the system is more like setting triggers and actions

[Janina Kotze]

Thank you so much.  I downloaded the 30 day trial.  Seems to give me what I need.

[Ismael Jimoh · Accepted solution]

Hi @Janina Kotze 

The following is not possible with standard JIRA post functions. You must consider an add-on like scriptrunner to handle your various scenarios and actions.

You should look a for the following:

1. A script that allows you transition a linked issue based on specific link type.
2. A script for adding comments from one project to another.

I hope this guideline helps a bit.

Cheers.