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Is it possible to mark a Form as internal on a Servicedesk-Request?

Flynn Rosenbohm
Flynn Rosenbohm
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October 28, 2024

I have set up a Servicedesk for HR, with a Form for our IT-Departement, as he has to prepare everything for the new employee. Is it possible to make the Form only visible for Agents? I see that you can make the Form internal after a Ticket is created, is there such a setting for generally marking the Form as internal?

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Rudy Holtkamp
Rudy Holtkamp
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October 28, 2024

Hi @Flynn Rosenbohm and welcome to the community,

You can use automation to make a rule that sets the form immediately to internal after the issue has been created. For this you need to use a REST API call, which is not 'low code'. Let me know if you want to go this route.

Rudy

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