Is it possible to mark a Form as internal on a Servicedesk-Request?

[Flynn Rosenbohm]

I have set up a Servicedesk for HR, with a Form for our IT-Departement, as he has to prepare everything for the new employee. Is it possible to make the Form only visible for Agents? I see that you can make the Form internal after a Ticket is created, is there such a setting for generally marking the Form as internal?

[Rudy Holtkamp · Accepted solution]

Hi @Flynn Rosenbohm and welcome to the community,

You can use automation to make a rule that sets the form immediately to internal after the issue has been created. For this you need to use a REST API call, which is not 'low code'. Let me know if you want to go this route.

Rudy

[Flynn Rosenbohm]

Hello @Rudy Holtkamp and thank you for your Response,

I've been already using the REST API calls for Jira, but this isn't very useful for us. The Use-Case would be that our HR-Person creates a Ticket for the new employee, fills in some data like name, title, startdate, etc. and our IT-Staff gets a ticket with the Form attached. The idea is that our HR-Person doesn't have to see the whole Form, as she doesn't have to do these things. 

It's a pity that this function does not exist. I thank you anyway, Flynn

[Rudy Holtkamp]

You can attach multiple (different) forms to an issue. Maybe you can use one for HR and another one for the IT Staff.