Is it possible to configure JIRA to include an added comment in the mail notification?

I would like that JIRA includes an added comment in the mail notifications. Is there a way to configure that?

2 answers

1 accepted

0 votes
Accepted answer

Hi Rene,

i would suggest customizing the email template for the event, which is linked with the notification by adding


to the template



you should change both html and txt templates. I suppose you would like to add comment to customized templates? Then check which template is mapped to the event that sends a notification (file email-template-id-mappings.xml) and customize your template by adding the in the line in the answer above.

Thanks that sounds like the resolution. Where can I apply this change? I have never touched email templates so far.

0 votes

Hi René,

I'm not sure if I understood your requirement.

Do you mean to send an email notification whenever someone comments on an issue?

If so, you just need to set who will receive these notifications on your notification scheme associated to your project.

Hope this helps,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Monday in Jira Software

Implementing Jira in Small Business

Introduction This article will give insight on how a small software development department implemented Atlassian products to enhance and streamline the business process. The privately held company h...

314 views 2 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you