Integration with Easyvista Service Manager

We need to integrate JIRA Help Desk with our partner who is using EasyVista Service Manager. Has anyone already done this? How can it be achieved?

Jan

1 answer

Which way is the integration required?  What communications need to be reflected?  I've had customers in the past do EasyVista > JIRA through email notifiations only, conuming them in JIRA through the JEMH addon (we are the vendor), extracting content and updating fields in issues using the Regexp Field Processor feature .  On the reverse path, JEMH can craft email content, for comments and updates, sent to a special mailbox that I believe can then be similarly processed by EasyVista (I wasnt involved in that bit, have no documentation, sorry)

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