Integration with Easyvista Service Manager

[JanM]

We need to integrate JIRA Help Desk with our partner who is using EasyVista Service Manager. Has anyone already done this? How can it be achieved?

Jan

[Andy Brook [Plugin People]]

Which way is the integration required?  What communications need to be reflected?  I've had customers in the past do EasyVista > JIRA through email notifiations only, conuming them in JIRA through the JEMH addon (we are the vendor), extracting content and updating fields in issues using the Regexp Field Processor feature .  On the reverse path, JEMH can craft email content, for comments and updates, sent to a special mailbox that I believe can then be similarly processed by EasyVista (I wasnt involved in that bit, have no documentation, sorry)