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Integrating Jira Service desk with Slack for approver


We are looking for a way to integrate our Jira service desk projects with Slack for the approval process. The idea is to have an approver in Slack to approve a request in Jira. 

We have a channel in Slack with all the managers if a requester is making a request in Slack and needs approval from the manager, it should redirect the message/webhook to Slack (with the ticket requester/Message header), once approved in Slack, it should update the Jira ticket as well. 

Can I use any custom (third party) app in Jira to get this to work ? or Use any kind of webhooks to make this integration to work? 



2 answers

4 votes
trev Atlassian Team Sep 26, 2019

Hey @Sunny Nepal ,

Unfortunately right now, from Atlassian, there is no way to do this.

However we're currently working on a Jira Service Desk + Slack integration that sounds like it has some features you might be interested in. Would you be interested in being a part of our Early Access Program for this? I'd be happy to add you to the list and have your feedback be a part of how we build it :) 

Trevor Thompson
Product Manager, Product Integrations

Yes, please !! That would be awesome !!

Like # people like this

@trev can I get early access to this as well?

Like Charles Perrot-Minot likes this

I'm interested too.

Like Charles Perrot-Minot likes this

is it possible to get early access to this?

Like Charles Perrot-Minot likes this

I would like to have access to this feature as well. Please let me know how we can get involved.

Like Charles Perrot-Minot likes this

I'm Interest too. 
Please put me on the list

Add me too - Also incredibly interested in this development as most of my day is chasing approvers

0 votes
Stuart C Community Leader Oct 06, 2020

@Sunny Nepal not sure if you found a way to meet this requirement? You can do it using Jira automation and a webhook now, I've set it up for a company I work with

@Stuart C can you give some more info on how you did this? Just making sure we are talking about the same thing:


Current Status:

  1. A JSD issue comes in
  2. Issue transitions to a status that requires approval
  3. approver is added
  4. Approver receives email asking for approval
  5. Email takes approver to JSD
  6. Approver can approve/deny


  1. A JSD issues comes in
  2. Issue transitions to a status that requires approval
  3. Approver is added
  4. Approver receives Slack message with issue details
  5. Approver can approve/deny in the Slack message

Any help is appreciated!

Like # people like this
Stuart C Community Leader Feb 26, 2021

Hi @Todd Libet 

My implementation was actually a link to the ticket in a slack message sent via a webhook when a certain request type was raised.

I'm pretty sure you can put an approve button in the slack message but I never got round to it. 

I've checked API about a 3 month ago and there was no calls which might approve / deny request. So for me it's also only the link to the ticket. 

As a potential workaround it might be a call which will change the status to the specific one (in progress / deny for example). 

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