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Integrating Jira Service desk with Slack for approver


We are looking for a way to integrate our Jira service desk projects with Slack for the approval process. The idea is to have an approver in Slack to approve a request in Jira. 

We have a channel in Slack with all the managers if a requester is making a request in Slack and needs approval from the manager, it should redirect the message/webhook to Slack (with the ticket requester/Message header), once approved in Slack, it should update the Jira ticket as well. 

Can I use any custom (third party) app in Jira to get this to work ? or Use any kind of webhooks to make this integration to work? 



1 answer

0 votes
trev Atlassian Team Sep 26, 2019

Hey @Sunny Nepal ,

Unfortunately right now, from Atlassian, there is no way to do this.

However we're currently working on a Jira Service Desk + Slack integration that sounds like it has some features you might be interested in. Would you be interested in being a part of our Early Access Program for this? I'd be happy to add you to the list and have your feedback be a part of how we build it :) 

Trevor Thompson
Product Manager, Product Integrations

Yes, please !! That would be awesome !!

Like Elle De Doncker likes this

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