We are looking for a way to integrate our Jira service desk projects with Slack for the approval process. The idea is to have an approver in Slack to approve a request in Jira.
We have a channel in Slack with all the managers if a requester is making a request in Slack and needs approval from the manager, it should redirect the message/webhook to Slack (with the ticket requester/Message header), once approved in Slack, it should update the Jira ticket as well.
Can I use any custom (third party) app in Jira to get this to work ? or Use any kind of webhooks to make this integration to work?
Hey @Sunny Nepal ,
Unfortunately right now, from Atlassian, there is no way to do this.
However we're currently working on a Jira Service Desk + Slack integration that sounds like it has some features you might be interested in. Would you be interested in being a part of our Early Access Program for this? I'd be happy to add you to the list and have your feedback be a part of how we build it :)
Product Manager, Product Integrations
@Stuart Capel - London can you give some more info on how you did this? Just making sure we are talking about the same thing:
Any help is appreciated!
I've checked API about a 3 month ago and there was no calls which might approve / deny request. So for me it's also only the link to the ticket.
As a potential workaround it might be a call which will change the status to the specific one (in progress / deny for example).