Imported emails display extra texts

Qin Li I'm New Here Aug 31, 2017

When a ticket is created from an email, the text showing as 

{color:#1F497D}Test test{color}  

{color:#1F497D}End of message{color}

How can I import email from office 365 without having these {}?

 

Thank you for your help!

1 answer

0 votes

Hi Qin Li,

Can you check the resolution from this article and let me know if it resolves your issue?

Issue description or comment is showing the HTML code rather than the real content

Kind Regards,

Shannon

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