Imported emails display extra texts

When a ticket is created from an email, the text showing as 

{color:#1F497D}Test test{color}  

{color:#1F497D}End of message{color}

How can I import email from office 365 without having these {}?

 

Thank you for your help!

1 answer

This widget could not be displayed.

Hi Qin Li,

Can you check the resolution from this article and let me know if it resolves your issue?

Issue description or comment is showing the HTML code rather than the real content

Kind Regards,

Shannon

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