Imported emails display extra texts

When a ticket is created from an email, the text showing as 

{color:#1F497D}Test test{color}  

{color:#1F497D}End of message{color}

How can I import email from office 365 without having these {}?

 

Thank you for your help!

1 answer

0 votes

Hi Qin Li,

Can you check the resolution from this article and let me know if it resolves your issue?

Issue description or comment is showing the HTML code rather than the real content

Kind Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,083 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you