I would like to know who deleted issues in this JIRA project last 2 weeks, could you send me the in

Swaroop March 12, 2021

Hi Team,

 I would like to know who deleted issues in this JIRA project last 2 weeks, could you send me the information? ... also I need to know who deleted this issue

 

Thais was my user request as a admin is we can able to find deleted issues, and who deleted that particular issue.

Please assist thanks in advance.

 

5 answers

5 votes
Gerald Remillard July 19, 2023

You can create automation in your project using the Issue deleted.
Add info in your audit logs.

audit log.gif

Lakshmi Ummalaneni
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November 14, 2023

Hi @Gerald Remillard ,

We are currently in our Data Center. This is a valuable automation. I added a rule to the Global, allowing me to identify who deleted tickets from the system quickly. Thank you!

Like Gerald Remillard likes this
Perry Tancredi January 22, 2024

For anyone looking for this action when setting up an Automation, it's called "Log Action"

5 votes
Joe Pitt
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March 12, 2021

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

None of my users have delete permission.

1 vote
Mohamed Benziane
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March 12, 2021

Hello,

Unfortunately you can't know who delete the issue. You need to work with permission to not allow user to delete issue.

Hope this helps

Swaroop March 12, 2021

Hello benziane,

 

Thanks for your swift response. My question is is it possible to find who deleted the issues in the project.

*As my knowledge we can check in Audit log?     

Mohamed Benziane
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March 12, 2021

Sorry, yes as you noted in the audit log you can find you deleted issues

Did you already look at your audit log in your instance ?

https://confluence.atlassian.com/adminjiraserver/audit-log-events-in-jira-998879036.html

As you can read, some feature are only available in Jira DC.

Like Nic Brough -Adaptavist- likes this
Colin_McDermott June 30, 2022

I don't believe this information is recorded in the Audit log. 

Cmon Atlassian, at least give us a reasonable pointer. Now I have to comb all the atlassian-jira.log files to find this one command. 

u632366
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September 26, 2022

Found this in https://jira.atlassian.com/browse/JRASERVER-59371 - but didn't test it yet:

Requires to change Audit Log -> Settings -> Coverage -> End user activity -> Advanced to start recording these events.

Zuheb Khan March 14, 2023

The Advance feature is only in DC for server we don't have the option, it's just the "Base level "
image.png

Like Nagy Dávid likes this
0 votes
GKM JioTv
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May 20, 2024

It would be highly beneficial if Jira could implement a feature to retain deleted issues for a minimum of 30 days before permanent removal from the database. This functionality is a standard expectation in most software products. Currently, the inability to recover deleted data without resorting to third-party solutions is a significant limitation.

I kindly request that the capability to restore data, especially for instances where issues are deleted inadvertently, be extended to at least one week. This would serve as a valuable safeguard for users.

Joe Pitt
Community Leader
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May 20, 2024

I started using Jira in 2006 and people were complaining about this then. I seriously doubt they are going to change.

As I said above; Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

 

Phillip C May 22, 2024

I'm coming across this now in our tenant. why am i not surprised that jira doesnt log things like this.

0 votes
Acid Oranges August 24, 2021

You can take a look to out app: it logs who deleted any issue and allows to recover the info. It should be installed before the issue deletion though.

https://marketplace.atlassian.com/apps/1219171/who-deleted-my-issues/?tab=overview&hosting=datacenter

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