I put a typo in our url. Please help me correct it! Edited


I have a typo in our URL for Jira.

Can you help me get this corrected?

1 answer

0 vote

I am going to guess that this is a Cloud system?

If so, I'm sorry, but you cannot (yet) change Cloud urls.  Your only option is to buy a new Cloud url and use that instead of the incorrect one, and let the incorrect one lapse - it will die a week after you stop paying.  

If it's a recent mistake, Atlassian may refund you on the old one, but that's something I admit I am unfamiliar with.  I know they'll refund Server licences in the first 30 days pretty much automatically if the reason is "we wanted Cloud and made a mistake or didn't like Server", but I'm not sure what the policy is for refunding Cloud.

If you do decide to do that, it is not too horrible to "move" a Cloud instance.  Get the new Cloud one working, but don't put any data in it.  Ask your users to stop work on the old one, and run the backup and get the download.  Then go to the new Cloud instance and import the backup.  Have a quick look to check it's all there, and then tell your users to move to the new one.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 6 hours ago in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

20 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you