2020-02-07 19:15:39,237 http-nio-8080-exec-67 ERROR user1 1155x17221829x1 1qdb43p 165.225.92.92,198.143.45.33,127.0.0.1 /servicedesk/customer/approval/4045/answer [c.i.j.plugins.functions.EmailIssueFunction] Error while executing EmailIssueFunction: java.lang.IllegalStateException: There is no ID mapped for the user key 'usernew' java.lang.IllegalStateException: There is no ID mapped for the user key 'usernew' at com.atlassian.jira.user.DefaultUserPropertyManager.getPropertySetForUserKey(DefaultUserPropertyManager.java:32) at com.atlassian.jira.user.DefaultUserPropertyManager.getPropertySet(DefaultUserPropertyManager.java:25) at com.atlassian.jira.user.preferences.DefaultUserPreferencesManager.getExtendedPreferences(DefaultUserPreferencesManager.java:22) at com.atlassian.jira.notification.NotificationRecipient.getFormatPreference(NotificationRecipient.java:32) at com.atlassian.jira.notification.NotificationRecipient.<init>(NotificationRecipient.java:44)