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I am trying to write automation rule for SLA breach in JIRA cloud.

Siri I'm New Here Nov 28, 2022

I need to write automation rule for SLA breach as SLA is about to expire in 1 day remainder should be sent to assignee through email 

1 answer

0 votes
Mikael Sandberg Community Leader Nov 28, 2022

Hi @Siri,

Welcome to Atlassian Community!

If you go to the Automation library (Project settings > Automation > Library) you will see a rule called "When SLA threshold is about to breach → then add comment to notify assignee" that you can use as a template. Just change the threshold and change the comment action to an email one.

Siri I'm New Here Nov 28, 2022

SLA threshold breached rule is tracked as bug in jira cloud 

you can refer to JSDCLOUD-10146

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