What version are you using? If you are using Cloud here is the latest documentation:
If you are on Service Desk 3.9 here is the latest documentation:
If you are on an older version of Server, you can click the drop down menu to the top right and change the Server version to match your version to get a set of instructions specific to your version of JIRA:
If it is still not working once you do that:
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs