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I am having an issue with creating a survey when closing an EQP - Ticket.

Roseann Sutter
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Sep 20, 2023

I am having an issue with creating a survey when closing an EQP - Ticket.

I followed the below instructions however, I do not see Project settings > Satisfaction settings.

Turning CSAT surveys on and off

When you create a new service project, customer satisfaction surveys are turned on by default. Project administrators can turn customer feedback on or off for a service project:

  1. From your service project, go to Project settings > Satisfaction settings.
  2. Turn on Collect customer satisfaction feedback.
  3. Click the survey question to edit it.

 

Is there a different process or do I need additional permissions to create surveys?
Any help is appreciated.

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