For reproducing bugs in production systems personal identification data is often needed. Are there any good practices or references how to treat personal identification data in JIRA (PII)?
We found in our experience that a crucial thing when it comes to storing PII in an internal tracking system like JIRA is the ability to audit read access to it. JIRA doesn't provide a convenient solution to that out of the box, but our recently published PII Protector for JIRA add-on comes to rescue. It monitors sensitive PII like credit card numbers, social security numbers, addresses, etc. stored in Atlassian JIRA, reports it, provides admins with a convenient UI to manage it, to audit access to it, and optionally to hide or to erase it.
PII Protector for JIRA is aimed to be a complete solution for PII in the organization JIRA instance.
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