How to transfer/duplicate the status from Jira Softwareproject to ServiceDesk ticket ?
Marina Naumann
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1 answer
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Hello Marina,
Welcome to Atlassian community.
I understand that you are trying to add a status in a Service Desk project Workflow that you are already using in a software project workflow. Have I understood it correctly?
To do it, you just need to do the following:
- Navigate to your Service Desk project > Project Settings > Workflows > Click to edit it
- In Diagram mode, Click to add a new status > Type the name of the status you would like to add
- The status from other projects will be automatically displayed to be added:
Let us know if this is the feature you are asking for.
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