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Hi,
On JIRA 6.4.6, we are currently facing a situation where a default issue type name is unexpectidly changed to another (and existing) issue type name. After having activated TRACE logging on the {{com.atlassian.jira.web.action.admin}} package, nothing appeared in the logs.
Is there any way to find from where (add-on? automation? other?) this change comes from?
Note that, be it on the database side or from the REST API, everything looks fine, names are kept unchanged.
This problem "only" appears on the GUI of JIRA, admin, issue filters, etc.
Thanks!
Hi Nic,
Thanks for your quick answer. Nothing (no action from another admin) is shown in admin logs plus when trying to manually set the "Bug" issue type to "Customer Bug" it leads to an error (and I have full admin rights). Not to say it seems to be impossible as an admin.
When such an issue happens, it impacts filters or searches of all users (searching for "issuetype=Bug" leads to 0 issue), but displaying a single issue is ok (the correct issue type is shown)
Pascal
So you're saying something is renaming the issue type? Not translating it or mapping it, but physically changing it?
What's the error when you are trying to rename Bug to customer bug?
Right, no translation or mapping, it looks like a simple renaming. When I try to replay a similar change through the GUI (authenticated as an admin), I reach the following error message:
An issue type with this name already exists.
When I modify the wrong "Customer Bug" issue type (the one that should be "Bug", having the ID=1) to e.g. "Fred", after clicking save, it is indeed changed, but a while later if I refresh the issue type page, it is changed again to "Customer Bug".
Right, so there's actually nothing wrong with the renaming.
Your problem is something else renaming it back later. You'll need to check through your addons and services to see what is doing this.
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