How to restore admin access for JIRA?

I was doing some user clean up activity on one of our test instances and accidentally I lost my admin access. How could i get admin access back or should I take a new db dump?

1 answer

Hi Nic,

I have access to the JIRA server but I dont have admin access. I checked "cwd_membership" table and found that no one is having jira-administrators access. Is there a way to get admin access for me? From a different test server, I checked and found the below data from the following query.

"select * from cwd_membership where child_name='spatruni';"

15279,10031,12554,GROUP_USER,jira-users,jira-users,spatruni,spatruni,5

15685,10039,12554,GROUP_USER,jira-administrators,jira-administrators,spatruni,spatruni,5

But in the instance where i lost admin access i found this data

34095,10031,12554,GROUP_USER,jira-users,jira-users,spatruni,spatruni,5

How can i get admin access? Could you please suggest?

Thanks,

Srinivas

The document I pointed to explains it much better than I would. Are you struggling with what that says?

From the documentation I checked the users who are having admin permission using the query "select child_name, directory_id from cwd_membership where parent_name='jira-administrators';" but no users returned. This is because of my accidental deletion. from the next step "If there are no Internal JIRA Administrators" I donot understand what it really means "Find the groups in the external management system that you want to grant the administrator permissions and do the following:" What does it mean finding group in external management? We are using Ldap for authentication. How the ldap group is acutally related here I do not understand. We manually assign admin permission to some specific users not based on any Ldap groups.

LDAP is providing groups and users to Jira. You need to tell Jira to treat one of the groups (one that you are in) as an administrator group. The SQL given in that "if there are no internal Jira administrators" section will do that. Once complete, you'll get access and you can repair the rest of what you deleted through the UI

I checked the below queries and found that perm_parameter value which is mentioned in the documentation is already set properly in the table. So I did not understand what should I execute here and so got confused.. Could you please let me know how to resolve this?

select * from schemepermissions where permission=44;

select * from schemepermissions where permission=0;

select * from schemepermissions where permission=1;

You are reading those permissions to find out what groups are set up with admin access (if any). Once you've established that, you can move on to the next section in the document. I cna't really give you a better explanation that what's in the documentation - it's better written than my prose, and I don't know what you aren't understanding.

I got the SQL query and added my self as administrator. I restored my admin access now. Thank you for the needful.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

111 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you