I am looking for a hint in this situation:
We run JIRA 7.1.1 standalone server, JIRA Software but not JIRA Service Desk.
We take primarily Incidents and Service Requests, but also Changes, from users (application users) and handle them in projects of operational (application operations support) nature.
There is a vendor providing top level operational support with access to this project and we would like to split assignees in this project into 2 groups / teams / levels. The common use case is: when Level 1 suport team (internal IT) cannot resolve the issue it is escalated (I mean functional escalation) to the Level 2 support team (external vendor and its support team). Membesr of Level 2 team also can descalate back to Level 1 (and leave issue unassigned or asign it to one of Level1 team memebers manually.)
The goal of this is to:
Can this get achieved with standard JIRA Software features or there is a AddOn that you know and can do this? How please?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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