How to modify the subject of the email sent from JIRA?

We need to add the name mentioned in  @mentions in the subject of the email sent.

We plan to edit the header as mentioned in https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content but do not know how to get mentions.

 

Thanks in advance.

2 answers

0 votes

Have you tried modifying the issuementioned.vm under subject folder, as mentioned in the link you provided?

Thanks Jobin for your response.

issuementioned uses a variable called "remoteUser". What is this? I could not get its meaning - does it store the user mentioned in @mentions?

Where can I read the flow of how all the velocity scripts in header are used. Based on the name I think appropriate script is called when the issue is in that state like when comment is added then issuecommented.vm is called and that is how the header of the email is created.

remoteUser is the user who is doing the action. I am not sure which variable has the mentioned user details. Haven't got a chance to explore on that yet.

Thanks. We are able to get what we want in the header by modifying issuementioned.vm. It is working for all the new issues created but not when "mentions" is used in an old issue it is not invoked. only issuecommented is invoked. Any idea ...

hmm, that's a bit strange. I would think that the same template is used for all issues. Any errors in the logs? How about after a restart?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,371 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you