How to manage project team roles

[Neil Dobson]

I've just inherited a Jira project and I'm quite new to Jira. I'm having trouble understanding how teams are managed. When I go to Project Settings > Access I can see a list of roles. This is a small list (much smaller than the team). One role in particular project:websquad looks like some group. It's not clickable and there doesn't seem to be any way to determine what it is or how to manage it. So I navigate to mycompany.atlassian.net/jira/people/search and search there, but returns no results. Seems to be not a team or a person.

I've also browsed around projects and pretty much everywhere that is reachable in Jira but I've no clue what is project:websquad

How does one find things in Jira?

[Benjamin]

Hi @Neil Dobson ,

When you go to the Access screen, where do you see project:websquad? is it under the role column? If so, then it is indeed a project role. You must have Jira admin access to access that information to get a list of all roles in Jira.

-Ben

[Neil Dobson]

Thanks @Benjamin it appears to be a role. At least its in the table with other users and listed in the name column.

I believe I am a Jira admin. I followed https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/ and went to System > Security > project roles, but its not listed there.

[Benjamin]

Thanks for the additional context. Looks like these are groups and not roles. In order to access groups, you need to be an site/org admin for your site.

[Prachi Bolar]

Hi @Neil Dobson ,

Welcome to community :) 

Looks you are working with team managed project

Please find details on how team managed project permission works 

https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/

https://support.atlassian.com/jira-software-cloud/docs/manage-how-people-access-your-team-managed-project/

This seem a group here : project:websquad which has been given the role member

Could you please navigate to admin.atlassian.com open the org on which this project lies and see if there is any such group exists there.

If this is a group present inside your org, you will have to manage this in the org level and can add users to this group and they will get the member role.

Thank You,

Prachi

[Neil Dobson]

Hi @Prachi Bolar thank you for the information. I've checked and indeed in Project Settings in the lower left corner, it states You're in a team-managed project.

However, when I navigate to admin.atlassian.com the page redirects and stutters a bit before showing a dialog

[Prachi Bolar]

Thank you, Neil,

Looks like you are no the org admin of the site where this project is created.

You would have to reach out to your org admin to further see if this group exists

or you can raise a ticket with our support here : https://support.atlassian.com/contact/#/ and team can further check and see as well

[Dexter de Vera]

Hi @Neil Dobson ,

Welcome to the Atlassian community,

Can you show us the screenshot of Access view (Project Settings > Access)?

Thank you!

[Neil Dobson]

[Dexter de Vera]

If your Jira site/user access administrator, you can check the group membership to Jira admin settings > User Management > Groups. Then try to search the group name Project:websquad

You can check this documentation to learn more about How to Create and update groups.

https://support.atlassian.com/jira-cloud-administration/docs/create-and-update-groups/ 

Hope it helps!