How to get "Cloud" setup when purchasing Cloud hosted Jira/Confluence

[TimJowers MUB]

So, we purchased a cloud hosted Jira/Confluence service. Its lacking gadgets and macros and such which are available in "Cloud Jira". Our vendor informs us our installation is not "Cloud Jira" though its on the AWS Cloud; but, is a "server" Jira. 

How do we get the expected/needed setup?

[Andy Heinzer]

Atlassian offers our own hosting for many of our products.  However when Atlassian hosts these products, these are actually our Atlassian Cloud platform.  This is actually a different product than what you would purchase if you wanted to host the application on your own server (or in your case a third party server like AWS).

While much of the platforms have feature overlap, they are not 100% identical in terms of features and/or appearance.  There are some features that exist in one platform that do not currently exist in the other and vice versa.  

There is much more comprehensive pros and cons of using Atlassian Cloud that might be helpful to understand the differences between the products.   But in addition to this it would probably be helpful to review the Restricted functions in Atlassian Cloud apps documentation.

[Nic Brough -Adaptavist-]

In case you are still stuck on this, a quick thing to check:  Look at the url you use for access to your system.

• If it is <something>.atlassian.net, then you are on Cloud
• If it is not, then you are using Server. 

The Cloud product only runs on Atlassian's servers.  Everyone else who hosts may say "Cloud", but they are using that in the general sense of the old (and horribly oversimplified) aphorism "It's someone else's computer running it for you"

[Andy Heinzer]

Also good info.  Just an addendum, there are a few legacy Cloud instances that were able to create a site using the .jira.com domain as well.   These too would be Atlassian Cloud sites.   You cannot currently select this domain anymore when creating a new Cloud instance.  Instead all new Atlassian Cloud sites use the .atlassian.net domain.